Senior Operations Manager

Operations Manager

Location: London

Circa £110,000

This is a great job for someone who thrives at the heart of senior leadership, enjoys shaping strategy as much as making things happen, and brings clarity and momentum to complex environments.

If you’re experienced in technology or enterprise operations, comfortable working with executives, and motivated by creating order, insight and pace — this role could be a great next step.

A bit about the job

In CIO Customer & Marketing (C&M), we build and run the technology that powers Aviva’s customer data, digital journeys, and targeted marketing — helping millions of customers every day.

As Operations Manager, you’ll work closely with the C&M CIO to shape and land strategy, keep priorities on track, and make sure governance, risk and performance are visible and well managed.

You’ll be at the centre of decision making — preparing for Board and Executive forums, connecting the dots across plans and delivery, and making sure the CIO and leadership team are set up to succeed.

It’s a role that blends strategic thinking with hands-on execution, where your impact will be felt across the function and the wider Aviva Group.

Skills and experience we’re looking for

• Strong experience in senior operations, business management or technology operations within a complex organisation

• Proven ability to work closely with executive leaders, handling sensitive information with confidence and discretion

• Experience running governance, planning, performance reporting and senior forums

• Solid understanding of financial management, risk and control frameworks

• Excellent communication skills — able to create clear, high-quality material for senior audiences.

What you’ll get for this role

Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues too. And one of the ways we bring that promise to life is by investing in you.

• Starting salary: Circa £110000 (depending on skills, experience and qualifications).

• Bonus opportunity –12% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in

• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

• Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

• We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

• Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.

• We also consider all forms of flexible working, including part time and job shares.

• We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

• To find out more about working at Aviva take a look here

• We interview every disabled applicant who meets the minimum criteria for the job.

• Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on +447387534297 or send an email to [email protected]