Reception Team Leader
Allevia Radiology
Auckland, Auckland, New Zealand
Customer Service, Administrative / Clerical
We're looking for a Team Leader to manage, support and develop an already fantastic team of Medical Receptionists as they provide first class customer service and patient care. While experience in a healthcare setting is important, it will be your proven ability to lead, organise and empower your team that will set you up to succeed in this role.
Based at our Northcare site in Rosedale and reporting to the Reception Manager, this highly rewarding role will suit a switched on customer focused professional who has the experience and ability to develop effective working relationships in a busy and high functioning environment. This is a permanent full-time position working Monday to Friday, with hours that may vary slightly from week to week, but working across our North and Western sites there will be heaps of variety, flexibility and opportunity to develop.
Key Responsibilities Of The Role Are To
- Lead, support and develop a team of medical receptionists
- Be involved in recruitment, selection and training of new reception staff
- Motivate & empower the team through performance appraisal & coaching
- Manage staff rosters and submit timesheets
- Oversee invoicing & processing of payments and other administrative duties
- Proven record of effective team leadership
- Previous experience in medical administration/reception an advantage
- Excellent IT skills & tech savvyness with the ability to pick up new systems with ease
- Experience working with COMRAD would be an advantage
- Ability to build and maintain positive relationships with and between staff, patients & referrers
- High level of professionalism, personal presentation and accountability
- Ability to travel between our Northern & Western branches is essential
At Allevia Radiology we highly value our employees and are proud to offer:
- Competitive remuneration plus mileage
- 5 weeks annual leave
- Generous health insurance subsidy
- Free parking
- A supportive & fun working environment where everyone matters.
- A robust Employee Assistance Programme,
- Staff discounts on services
- Discounts on retail, banking, childcare, e-bikes, gym memberships and more
Applications close at midday Monday 18 May 2026; however we reserve the right to close the applications earlier as required.
Please note, you must be already residing and eligible to work permanently in New Zealand to be considered for this role.
About the company
Company website•Hospitals and Health Care
Allevia Radiology, formerly Mercy Radiology, is one of the leading providers of advanced diagnostic imaging and treatment services in New Zealand, with 16 locations across greater Auckland
Each year, our 350+ staff see over 200,000 patients, referred from a wide range of healthcare providers. Our extraordinary team of specialist radiologists, sonographers, medical technologists and medical administrators are committed to providing the best clinical service and diagnosis, and the highest standard of patient care and support.
Allevia Radiology has pioneered important radiology advancements in New Zealand over the past 40 years. We were the first organisation to install an MRI scanner and the first to offer private mammography services. We have led the way in molecular imaging having opened New Zealand’s first dedicated PET-CT facility, along with creating the first mobile PET-CT service, in partnership with Mobile Imaging, for regional patients. Our nuclear medicine capabilities have been expanded recently through delivery of New Zealand’s first radioligand therapy services.
Allevia Radiology is part of Allevia Health, one of the largest private healthcare groups in New Zealand. As part of Allevia Health, we’re committed to delivering A Better Health Journey. It’s a patient-centred approach to healthcare, leveraging the breadth of services within the group, where our dedicated people strive to deliver smoother, timely, and more effective outcomes, within our world-class facilities.
Allevia Radiology’s state-of-the-art imaging services include:
MRI | CT | Ultrasound | Breast Imaging | X-ray | Biopsies | PET-CT | Bone Density | MSK | Radioligand Therapy | Fluoroscopy | Nuclear Medicine | Theranostics
Allevia Radiology’s locations:
Auckland City | Epsom (x4) | St Lukes | Botany | Pakuranga | Pukekohe | Westgate | Takapuna | Milford | Rosedale | Silverdale | Orewa | Warkworth