Assistant Front Office Manager
Apex Hotels
London, England, United Kingdom
Business Management / Project / Planning
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Assistant Front Office Manager in City of London. You will genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels
In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.
Role Overview:
Your responsibilities will include:
- Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
- Developing and implementing departmental strategies that will grow customer performance and excellence delivery
- High visibility during key guest demand periods delivering a total lobby experience
- Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
- Taking responsibility for dealing with any issues
- Coaching team members to improve and develop.
- Managing the department in the absence of the Manager.
- Ensuring communication is maintained between key departments
- Generating ideas to drive the business forward.
About you:
You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Customer Experience is at the centre of everything you do. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests . We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Excellent standards
- Self-aware and able to evaluate their own work
- Can lead a Team
- You will have previous experience within the Hotel Reception at Supervisor/Duty Manager level
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, Click apply! We look forward to hearing from you.
About the company
Company website•Hospitality and Hotels and Motels
FIND YOURSELF AT APEX HOTELS
Our vision of welcoming the culture vultures and wanderlusts of the world began in 1996 when we opened our first hotel in Edinburgh’s Grassmarket. Now, over two decades later, we’ve got 11 luxury hotels across the UK. We like to think of our hotels a bit like you, our guests, members of the family each with their own personality, style, and character. No matter which Apex Hotel you choose we guarantee you’ll enjoy eating, sleeping and everything in between.
Despite our heart – and 3 of our hotels – having firm roots in Scotland’s capital, we thought it was only fair to share the love. Our signature warmer welcome can be found in Edinburgh, Glasgow, Dundee, London, and Bath. Find yourself unwinding in one of our luxury hotels; lounging in your spacious bedroom after a long day of exploring, enjoying bubbles and bites with loved ones in our lively bars and restaurants, or escaping to the spa enjoying the reviving touch of our expert therapists. On the other hand, if you’re a corporate commuter, find yourself working from our comfortable lounge and bar areas – who knows, the Zoom calls may even become more enjoyable too! But the key to it all is you, our guests, which is why no matter where or when, you’ll find friendly faces at every turn in our hotels. We’re more than happy to help so please don’t hesitate to let us know how we can.
With the goal of controlled, dynamic growth in mind, at Apex Hotels we are continually seeking opportunities for expansion and to build upon our offerings to continue providing a space where our guests can create memorable experiences that they will want to share.