Service Centre Supervisor - Southampton
Auto Windscreens
Southampton, England, United Kingdom
Others
We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.
As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.
We currently have exciting opportunities for a Service Centre Supervisor based at our Bristol Service Centre.
Responsibilities
- Maintaining your current KPIs and targets as a Technician
- Maintaining standards of the Service Centre
- Provide help and support to all colleagues and customers both internally and externally.
- Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
- Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with Technicians, Servixce Centre Manager and Area Manager.
- Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
- Controlling and replenishing the consumable stocks for the Service Centre.
- Arranging the regular collection of the glass waste and chemical waste.
- Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self motivator and able to work on own initiative.
About the company
Company website•Automotive
Auto Windscreens, a leading UK vehicle glass repair, replacement, and ADAS calibration provider, continues to excel in delivering excellent service and value to its customers. With a focus on technical expertise and superior customer experience, the company offers a seamless claims process through its 24/7 contact centre, digital channels, growing network of company-owned service centres, and a mobile fleet covering the UK.
In recognition of its outstanding service, the company holds the prestigious ServiceMark accreditation from the Institute of Customer Service. Additionally, it is rated Excellent on Trustpilot.
Auto Windscreens has approved near and long-term science-based emissions reduction targets with the Science Based Targets initiative (SBTi), reinforcing its commitment to environmental responsibility.