The Medical Insurance Specialist is responsible for managing and coordinating all medical insurance activities for Group and the operating countries (OpCos). The Medical Insurance Specialist is to provide guidance and support to insurance teams to ensure unified plans and policies.
Key Accountabilities
Key Accountabilities can include but are not limited to the below:
- Manage, coordinate and control all medical insurance activities over all Zain OpCos and provide guidance and support to the regional insurance officers for the proper functioning according to the unified plan & insurance policy.
- Manage and control the medical plan in respect of resolving problems through proper channel communication and coordination.
- Manage, coordinate and control premium payments, proper billing and proper contract documentation.
- Monitor & control claim reimbursement process and organize with the stakeholders for timely payment.
- Generate medical insurance statistic reports as perthe set up plan/s.
- Make certain that proper controls are in place by meeting objectives and that service standards per company guidelines are met.
- Update the health network to ensure the respective service flow & reduce medical invoices issued outside the prevailing health network.
- Follow-up activities and achievements of opcos subordinates.
- Responsible for providing support in handling complaints and inquiries for employees.
- In charge of reimbursement claim process and implementation by being the focal person between tpa, insurer & employees and insure claim settlement on timely manner.
- Create & update data base, claims & operational risks by adopting the required programs.
- Oversee & manage all administrative activities relating to medical insurance in coordination with the insurance officers in all Zain OpCo's.
- Liaise effectively with opcos coordinates to insure adequate policy implementation.
- Control and follow up the implementation of the pre set ins. Working procedures with all concerned depts. & parties within zain opcos.
- Assuring employees satisfaction in respect of health insurance services as per zain’s prevailing respective policy.
- Finalize the monthly, quarterly and/or annually basis insurance reconciliations in coordination with the concerned parties.
- Prepare monthly and periodic operating reports effectively to address main goals & objectives.
- Coordinate with the OpCo's designated employees to manage the medical insurance plans.
- Maintain a harmonic work atmosphere with Zain employees to follow up on business related matters.
- Provide guidance to the designated employees to develop and enhance their insurance knowledge skills.
Educational Qualifications: Bachelor’s degree in business administration, statistics, health sciences or similar.
Experience: A minimum of 8 years of relevant experience with at least 6 years in a similar role.
Knowledge: Insurance policies, Essentials of financial knowledge, Forecasting, planning and logistics.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
About the company
Company website•Telecommunications
Zain Group is a leading provider of innovative ICT technologies & digital lifestyle communications operating in 8 markets across the Middle East & Africa, serving 50.9 million active customers as of 31 December 2025. Zain provides mobile voice, data and B2B services in: Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. Headquartered in the UAE, ZainTECH, the Group’s one-stop digital and ICT solutions provider, is playing a key role in the digital transformation of enterprise and government clientele across the MENA region. Also UAE based, Zain Omantel International (ZOI) is revolutionizing the international telecommunications wholesale landscape as the premier wholesale powerhouse serving regional operators, international carriers, and global hyperscalers. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture. Zain is listed on the Boursa Kuwait (stock ticker: ZAIN). We recommend the Investor Community to download the “Zain Group Investor Relations” Mobile App. For more, please email [email protected]