Showroom Consultant
Aidacare Pty Ltd
Lawnton, Queensland, Australia
Art / Design / Entertainment, Information Technology
In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.
Role Title: Showroom Consultant
Location: Lawnton, Queensland, Australia
Hours: Monday – Friday, Full Time Permanent
Reporting: Regional Retail Manager
Essential Skills & Qualifications
- Previous customer service or industry experience preferred, but not essential
- Excellent verbal and written communication skills are essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to remain composed in a fast-paced work environment and under pressure
- Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)
- Greet customers delivering excellent customer service with a sales-focused approach
- Resolve customer questions and concerns in an efficient manner
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
- Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
- Provide excellent customer service over the phone and on emails making a great first impression in every case
- Maintain showroom inventory and presentation as required
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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About the company
Company website•Medical Equipment Manufacturing
We are the leading provider of ward based equipment and rehabilitation products to Aged Care facilities, Hospitals, Physio and Occupational Therapists and private clients in Australia.
Our Strengths
* Integrity: Aidacare staff are trained and skilled to respond sensitively and helpfully to our clients’ needs in the home and assisted-living environments. We have the professionalism to build strong and lasting relationships at a Corporate, Facility, and Supply-Chain level with owners and staff of Australia’s Hospital and Residential Aged Care operators. We conduct ourselves with integrity to build long-term trusting and supportive partnerships.
*Total Quality – Our Quality Systems (ISO 9001) are supported by a rigorous Aidacare Internal Audit Program and our internal training program for our staff at the "Aidacare University" ensures we provide the highest service consistent equipment expertise.
*Service & Support – We support what we sell. We don’t walk away when there is a problem. Our national Technical Service and Maintenance teams provide maintenance and asset management systems for Government; Aged Care Facilities, Community Care providers; and Hospitals.
* National Distribution with Local Service – With 23 Aidacare locations and over 50 Distribution Partner locations, Aidacare has the network to support our customers wherever they are.