We are seeking an Order Entry Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Independent lab with a great work place environment that values work life balance. Consumer focused to deliver top quality products to our customers with a niche for doing high end work. Fun, challenging, anti-corporate, and a place where you can elevate your career to new heights. Slackers need not apply!
Independent lab with a great work place environment that values work life balance. Consumer focused to deliver top quality products to our customers with a niche for doing high end work. Fun, challenging, anti-corporate, and a place where you can elevate your career to new heights. Slackers need not apply!
About the company
Medical Equipment Manufacturing
Artisan Lab Network holds our commitment to quality and passion for the latest technology at the core of our process. Our independent lab network is able to be drastically differently, move nimbly, and respond to what our customers need. We build long-term relationships with our partners and continue to refine our techniques, tools, and lenses as true artistic expressions of skill with a goal to improve the practices we work with and the patients they serve. Guided by a passion for the craft of lens design and desire to do things differently, Brandon Butler founded Pacific Artisan Labs early in 2018. His rich experience in the industry and focus on quality makes him uniquely equipped to serve as President and CEO. United by our mission to team up with optometrists and ophthalmologists in their pursuit of excellence, our lab technicians create the quality difference in our lenses. PAL’s lab staff includes some of the most talented artisans in the optical industry. Our team is what separates PAL from every other lab in the network. Any lab can have great designs, top-notch equipment, and good prices; but without the best talent, the latest tech is pointless. That’s why PAL only works with the best of the best. We’re an independent lab and our culture reflects that breakaway from the corporate mold. Innovative and creative, our team joined PAL to contribute to the maker revolution. We’re curious artists, skilled technicians, driven data analysts, and inventive strategists.