Value Added Services Engineer

About AppLogic Networks

AppLogic Networks (Formerly Known as Sandvine). This new name marks the start of a new chapter for our company following a number of significant transformations over the past year, including increasing our use of artificial intelligence and machine learning, shifting to software-only solutions, enhancing our financial strength and flexibility, limiting operations to democratic countries, and entering new market segments.

Our mission is to revolutionize network observability while championing digital human rights. Our goal is to simplify network observability and deliver subscriber experience-based insights that help operators reduce costs, improve decision making, and stay ahead in an AI-driven world. Our new name, AppLogic Networks, reflects our dedication to customer-driven innovation and our new purpose sets us apart from the rest of the networking industry. If this excites you continue reading!

About The Role

As a VAS Engineer-Signatures you will be performing daily protocols development activities based activities for AppLogic Networks’ key accounts. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to AppLogic Network's customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

Key Responsibilities

• Monitor and test critical applications, system health, logs, and alarms with a sense of urgency
• Analyze and troubleshoot critical application traffic using specialized software tools (Wireshark, tcpdump, MRTG, PRTG, SNMP polling, and traffic analyzers)
• Identify and characterize grey-listed critical applications and protocols traffic
• Design and develop innovative solutions for monitoring and identifying critical applications and protocols
• Lead technical analysis and cross-departmental discussions to resolve issues and implement preventative measures
• Provide knowledge transfer and technical education to customers
• Serve as a liaison between customer operations, AppLogic Networks Customer Support, Account Management, and engineering teams
• Assist with escalation coordination, consultation, and technical leadership on complex support cases
• Support team members in a cross-functional capacity with hands-on equipment and tool operations
• Maintain excellent communication and documentation standards in all customer interactions

Required Qualifications

Technical Knowledge & Skills:

• Commanding knowledge of Unix-based operating systems (Linux, FreeBSD, etc.)
• Proficiency in programming or scripting languages (Java, C/C++, Python, Perl)
• Expert-level packet analysis experience with Wireshark, tcpdump, tcpreplay, or similar tools
• Strong understanding of web application concepts (P2P, VoIP, WAP, MMS, RTSP)
• Excellent networking background with strong IP technology expertise
• In-depth knowledge of VoIP, IPTV, and video streaming protocols and architecture
• Comprehensive understanding of end-to-end network call flows and relevant protocols (DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323, RTCP)
• Quality Assurance testing experience

Professional Competencies

• Exceptional troubleshooting, investigative, and problem-solving abilities
• Excellent oral and written communication and presentation skills
• Ability to work professionally with customers in high-pressure environments
• Strong project management skills with attention to detail and excellent follow-up
• Ability to multitask and manage multiple customer requests simultaneously
• Capacity to work under pressure and meet strict deadlines
• Team-oriented mindset with willingness to work hands-on with equipment when required
• Passion for customer satisfaction and continuous learning

Education & Experience

• Bachelor's degree in Computer Science, Engineering, or related STEM field
• Minimum 5 years of experience in a technical role (network engineering, systems engineering, or similar)

Desired Qualifications

• Hands-on experience with installation, configuration, and operation of network equipment (Cisco, Juniper, etc.)
• Web technology experience (JavaScript, HTML5, HTTP)
• Knowledge of virtualization technologies (VMware, KVM, OpenStack)
• Understanding of NFV, MANO, and ONAMP frameworks
• Experience with billing and charging systems (OCS, PCRF, PCEF)
• Familiarity with industry best practices (Scrum, ITIL)
• Data modeling, database administration, and SQL/PostgreSQL expertise
• Background in data communication across various operator networks (Cable, DSL, FTTH, Wireless, LTE, GPRS-3G, CDMA-3G, GSM, UMTS)
• SQL database, network traffic monitoring, or firewall technology experience in telecom, ISP, or cable internet environments
• Chinese/ Mandarin language proficiency is good to have

Work Environment

• Fast-paced office environment
• Occasional extended hours and split shifts may be required
• Occasional travel required
• On-call support may be necessary during critical incidents

What You Can Expect From Us

AppLogic Networks is an exceptional place to grow your career, offering an environment built on innovation, collaboration, and strong core values that shape everything the company does.

At AppLogic, people are at the heart of success, and the company’s values - Trust Each Other, Win Together, Do the Right Thing, Delight Our Customers, Keep Getting Better, and Think Big, Be Bold - define its culture and guide every decision. Trust and teamwork form the foundation of how AppLogic operates, creating a workplace where individuals feel empowered, supported, and respected. Collaboration is not just encouraged but celebrated, ensuring that every success is a shared one. The company’s commitment to doing the right thing and delighting customers drives excellence across all projects, inspiring employees to deliver solutions that make a real impact.

• Flexible working hours, hybrid first, global work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
• A friendly, welcoming, and supportive culture
• Employee Recognition programs
• AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.

AppLogic Networks is committed to supporting a culture of inclusion, diversity and accessibility to employment for all. We are proud to operate as an equal opportunity employer.

The AppLogic Networks Pvt Ltd., Global Talent Acquisition Team