Key Responsibilities & Critical Success Measures
Job Summary
The ICT officer provides help desk and systems support. He/she focuses on troubleshooting network, server and database problems in addition to resolving end user requests and incidents.
He/she is a driven team member, resourceful and strives for continuous improvement at all levels.
Knowledge, Skills And Experience
- Provide technical support for various operating systems, including Windows Server 2019 and 22, Windows 10, and 11, and Linux Ubuntu.
- Manage computer networks, including wireless connectivity, cable management, switching, and routing.
- Support end-users by utilizing the organization's ticket management tools.
- Perform regular enterprise backup and recovery procedures, as well as monitor system performance.
- Administrates users' Microsoft Office 365 packages, including SharePoint and OneDrive for Business.
- Support and administer the business's core softwares, such as Aqua Manager, Sage 200, Fish counting software, and weather information protocols.
- Support software implementation, configuration, and testing.
- Document all system and network incidents through RCAs (root cause analyses) and PCAs (preventative corrective actions).
- Troubleshoot and resolve computer hardware problems.
- Analyze and communicate data and metrics to support business decisions and measure the impact of workforce investments on business performance.
- Demonstrate an understanding of the organization's wider political and economic environment, and focus on effective service delivery, resource management, and key performance indicators.
Job Summary
The ICT officer provides help desk and systems support. He/she focuses on troubleshooting network, server and database problems in addition to resolving end user requests and incidents.
He/she is a driven team member, resourceful and strives for continuous improvement at all levels.
Knowledge, Skills And Experience
- 1+ years of experience in ICT support
- Advanced Diploma / bachelor's degree
- Driving license holder, Professional certification (s) such as CCNA, CompTiA+, CISCO, etc. are a plus
- Experience supporting Microsoft Office 365 packages
- Experience of producing analytical reports
- Proven experience in network configuration, administration and maintenance
- Proven experience in applications support and enhancement
- Practical knowledge of ITIL v3 processes including Incident, problem and change management
- Hands-on desktop support experience
- People management experience
- Excellent interpersonal skills with the ability to communicate and build relationships with a wide range of internal and external contacts to inspire trust and confidence.
- Good judgement and decision making skills with a pragmatic and creative yet analytical approach to problem solving
- Highly organised with the ability to execute multiple competing priorities under pressure
- Ability to build trust and show integrity by being genuine, talking straight and being accountable
- Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
- Resilience and the ability to work effectively under pressure.
- Flexible and adaptable with the ability to work within a changing environment and respond to different demands with a sense of urgency.
- Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do, with the ability to deliver an exceptional customer service.
- Demonstrated passion to work in a high achievement, outcome driven team/organisation
About the company
Company website•Food Production
Yalelo is a pioneer of aquaculture in Zambia, bringing together local resources and world-leading practices. We implement a scalable solution to ease the pressure on Zambia’s struggling wild-capture fisheries sector. Founded in 2011, we have grown quickly to become Africa's largest fish farm. We breed and grow our Kariba bream on the shores of Lake Kariba and sell our product fresh nation-wide. Our pristine water, locally produced non-GMO fish feed and a robust cold-chain results in a product quality and affordability that is transforming the customer experience.