Salesforce Business Analyst with ServiceMax
atsMantra
Bengaluru, Karnataka, India
Information Technology
We are hiring a Salesforce ServiceMax Business Analyst to drive digital transformation initiatives across service operations. This role involves working on end-to-end service lifecycle processes and collaborating with global stakeholders.
Key Responsibilities:
- Act as a solution expert for ServiceMax and Salesforce-based service platforms
- Gather, analyze, and translate business requirements into functional solutions
- Manage end-to-end service processes including:
- Service Sales & Customer Support
- Service Contracts & Offer Management
- Work Order Management, Dispatching & Scheduling
- Ensure seamless integration with ERP systems (SAP / Oracle)
- Support continuous improvement and system enhancements
- Collaborate with global teams and stakeholders
Required Skills:
- Strong experience in ServiceMax (Mandatory)
- Hands-on experience with Salesforce platform
- Experience in Business Analysis within service domain
- Knowledge of Field Service Management processes
- Exposure to ERP integrations (SAP / Oracle)
About the company
Company website•Software Development
atsMantra is a comprehensive Applicant Tracking System (ATS), designed to streamline and optimize recruitment process. Efficiently cutting down on mundane tasks and powerful automation, it can help complete various activities like, managing job posts, uploading candidates, sharing JD, reviewing candidate profiles, generating customizable client trackers, schedule follow ups/interviews and keep track of them, thus, reducing the handwork and effort your recruiter has to spend and increasing their efficiency by 5X.
The system also enables recruiters to review, filter, and track applicants effortlessly. It centralizes candidate profiles, storing essential information, resumes, and interview feedback in a secure and organized manner. Keeping all your candidate resumes in a sorted manner and at a centralized location, recruiters can search, sort, and evaluate candidates, ensuring a streamlined and efficient selection process.
The platform allows recruiters to generate insightful reports, track key recruitment metrics, and gain valuable insights to improve their hiring strategies on real time basis. This data-driven approach enables evidence-based decision-making and continuous process improvement.
Key Features at a Glance:
1. Centralized Candidate Database
2. Job Allocation
3. Real-Time Alerts
4. Custom Trackers
5. Easy Job Sharing
6. Quick Search
7. Resume Database
8. Intuitive Dashboard
9. Team Performance Tracking
10. Brand Building
11. API Integration/Microsite
12. Dedicated Support.