Customer Care Unit Specialist I (Part-Time, 30 Hours/Week)
American National Bank of Texas
Mesquite, TX
Others
The Customer Care Unit Specialist specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. Other duties:
- Assists customers with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet
- Provides timely and accurate information regarding bank services and resolves problems
- Performs operational procedures and maintenance required to support the process of providing quality customer service
- Looks for cross-sell opportunities by uncovering new and existing customer expansion opportunities and refers customers to appropriate bank area
- Keeps informed about bank services and products in general and bank procedures in order to effectively serve the customer
- Demonstrates professional, prompt and courteous service and shows respect and confidence when assisting customers
- High School diploma or equivalent educational/work experience
- 1 year general banking, customer service or call center experience
- Bilingual (Spanish) language skills preferred
- Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
- Lifting in an office setting may be required up to 30 lbs.
About the company
Company website•Banking
Since 1875, American National Bank of Texas (ANBTX) has been a community bank deeply involved with local business owners, possessing a clear understanding of their challenges, goals, and financial needs. We strive to build lifelong relationships by listening first and then building an integrated product and services mix from our portfolio, including cash management, merchant services and loans and lines of credit. The result? Empowered business customers who are successfully positioned for growth and stability, and ready to capture new business opportunities in the fast-moving North Texas market. Our commitment begins with our Relationship Managers, who are dedicated to customer success. It’s fulfilling work -- so much so that ANBTX has been named a Dallas Morning News "Top 100 Places To Work" for seven years in a row. Member FDIC.