Change Management Lead (QSIS)
I WORK FOR SA
Adelaide, South Australia, Australia
Business Management / Project / Planning, Information Technology
Lifetime Support Authority of South Australia
Job reference: req229
Location: 5001 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
In this role, within our Quality Service Improvement & Safety (QSIS) team, you will be responsible for designing and delivering change management, communication, and training strategies to support the successful, ongoing adoption of change across our Services Directorate. The changes will primarily come from a diverse range of strategic projects that form LSA Elevate. LSA Elevate is a strategic program of work endorsed by our board to enhance our existing Person-Centred Service Delivery Model that will lead to improved outcomes for Lifetime Support Scheme (LSS) participants.
You will provide strategic leadership in preparing and supporting staff through ongoing transition, ensuring required changes are effectively embedded in daily operations and aligned with business needs. You will also play a crucial role in supporting a focus on continuous improvement in a wide range of business processes.
For more information about the role, please refer to the Job & Person Specification .
The Experience We Are Looking For...
To be successful in our position you will have:
Now, a Bit About Who We Are...
The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.
As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.
Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.
Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.
Check out the benefits available to you as an LSA employee here and click here to hear from one of our team.
We encourage you to learn more about the LSA to see the impact working with us has.
Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.
Should you require any further information please direct your query to Kylie Smith, Director Services on 8429 0116.
Position Conditions: Full-time, Fixed-term Opportunity Until June 2027. Requests for Part-time will be considered.
Remuneration: ASO7 ($108,109 - $ 116,864) + Superannuation.
Special Conditions
The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decision and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.
Applications close: 18/01/2026 11:59 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Job reference: req229
Location: 5001 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
- Make a genuine impact on the lives of Lifetime Support Scheme participants.
- Join a collaborative team in a flexible environment.
- Full-time, Fixed-term Opportunity Until June 2027. Requests for Part-time will be considered.
In this role, within our Quality Service Improvement & Safety (QSIS) team, you will be responsible for designing and delivering change management, communication, and training strategies to support the successful, ongoing adoption of change across our Services Directorate. The changes will primarily come from a diverse range of strategic projects that form LSA Elevate. LSA Elevate is a strategic program of work endorsed by our board to enhance our existing Person-Centred Service Delivery Model that will lead to improved outcomes for Lifetime Support Scheme (LSS) participants.
You will provide strategic leadership in preparing and supporting staff through ongoing transition, ensuring required changes are effectively embedded in daily operations and aligned with business needs. You will also play a crucial role in supporting a focus on continuous improvement in a wide range of business processes.
For more information about the role, please refer to the Job & Person Specification .
The Experience We Are Looking For...
To be successful in our position you will have:
- Demonstrated experience leading change management initiatives within complex projects.
- Demonstrated ability to influence cultural change and build readiness for transformation across diverse teams, including senior leaders and external stakeholders.
- Strong understanding and practical application of change management methodologies (e.g. PROSCI, ADKAR) to drive adoption and manage stakeholder impacts.
- Proven ability to design and implement training programs, including training needs analysis, content development, delivery coordination, and evaluation.
- Experience developing and executing internal communication strategies that are fit-for purpose and tailored to a range of stakeholder needs.
Now, a Bit About Who We Are...
The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.
As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.
Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set.
Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.
Check out the benefits available to you as an LSA employee here and click here to hear from one of our team.
We encourage you to learn more about the LSA to see the impact working with us has.
Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job and Person Specification.
Should you require any further information please direct your query to Kylie Smith, Director Services on 8429 0116.
Position Conditions: Full-time, Fixed-term Opportunity Until June 2027. Requests for Part-time will be considered.
Remuneration: ASO7 ($108,109 - $ 116,864) + Superannuation.
Special Conditions
- Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory National Police Check (NPC) that is no more than six months old.
- Some out of hours work may be required.
The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decision and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.
Applications close: 18/01/2026 11:59 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
About the company
Company website•Government Administration and Strategic Management Services
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The South Australian Public Sector is the State's largest workforce. We are an employer of choice that reflects the diverse community we serve.
Our people are from a range of backgrounds and vocations, from entry level, mid-career and leadership professionals as well as graduates, apprentices and trainees.
As a public sector employee, you can be proud that the work you do supports our community and our State's prosperity.
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