Online Learning Specialist

Brief Description

ONLINE LEARNING SPECIALIST

Please note: This is a full remote opportunity

The Online Learning Specialist I is responsible for the execution and delivery of APIC’s online education portfolio, with primary focus on webinar operations, LMS course setup, and virtual learning environments. This position is technology-forward, requiring a strong interest and aptitude in learning management systems (LMS), virtual platforms, and course authoring tools.

The ability to exercise good judgment in a variety of situations, along with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities is essential. The Online Learning Specialist I must be able to work under pressure at times to manage a wide variety of activities while maintaining a high level of accuracy and customer service.

This position supports the goals and mission of APIC and has visibility and significant interaction with members.

Requirements

Education/Experience:

• Associates Degree or equivalent number of years experience
• 1-3 years of experience in administrative support, education programs, or online learning support
• 1-3 years of experience with LMS platforms, virtual meeting tools (e.g., Zoom, Microsoft Teams), or virtual event platforms
• Excellent customer service, interpersonal, verbal, and oral communication skills; ability to work collaboratively with a variety of work styles
  
  

Knowledge, Skills, And Abilities

• Strong technical aptitude and interest in learning new systems and tools
• Experience with LMS platforms and/or course authoring tools (e.g., Articulate 360) preferred
• Exceptional organizational skills with the ability to prioritize multiple tasks while maintaining strong attention to detail
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Self-management: Sets well-defined and realistic goals; takes initiative, monitors progress, and is motivated to achieve; manages time effectively and successfully balances multiple and competing priorities
• Results-oriented with the ability to work in a fast-paced environment and meet critical deadlines
• Customer service oriented with a commitment to quality service and responsiveness
• Oral communication: Ability to communicate information clearly and concisely with individuals at all levels, including board members and member volunteers
• Written communication: Ability to effectively communicate information and ideas in writing
• Confidentiality: Ability to work with and maintain confidential data and information
• Ability to work independently and collaboratively as part of a team
  
  

Summary

Webinar and Virtual Learning Support (45%)

• Support the full lifecycle of APIC webinars and virtual programs, including scheduling, setup, and live event support
• Assist with webinar production in Zoom and other virtual platforms (chat, Q&A, polls, troubleshooting)
• Coordinate speaker logistics and support faculty with technical preparation as needed
• Manage webinar setup in the LMS, including registration details, course components, evaluations, and certificates
• Upload and maintain on-demand webinar content in the LMS catalog
• Ensure accuracy and consistency across webinar listings, materials, and communications
  
  

LMS & eLearning Operations (25%)

• Assist with course setup and maintenance for eLearning programs in the LMS
• Update and maintain course components including evaluations, certificates, and learner access
• Support updates to existing courses and content using course authoring tools (e.g., Articulate 360)
• Maintain organized documentation for LMS processes and workflows
• Perform quality checks to ensure content accuracy and functionality
  
  

Customer Support and Technical Assistance (20%)

• Provide frontline support for learners across webinars, eLearning courses, and virtual programs
• Respond to customer inquiries related to access, registration, and technical issues
• Troubleshoot LMS, Zoom, and platform-related issues
• Support internal teams with system-related questions and user support
• Identify recurring issues and contribute to improving support documentation and processes
  
  

General Division Support (5%)

• Assist with updates to online learning pages on APIC’s website
• Ensure webinar and course information is accurate and up to date across platforms
• Support basic reporting and tracking for online learning activities