Front Desk Agent Overnight
Acqualina Resort & Residences on the Beach
Sunny Isles, FL
Manufacturing / Production, Business Management / Project / Planning
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages
- Medical, Dental, Vision Insurance
- Life Insurance
- 401K Program
- Paid Holidays and Vacation
- Outstanding Recognition and Awards Program
- Effective Training Programs
- Tuition Reimbursement
- Complimentary Parking and Meals in Dedicated Employee Restaurant
- Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
- Management Programs to Progress on Your Career Journey
- Health and Wellness Fairs
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
REPORTS TO: Front Office Manager/Assistant Front Office Manager.
WORK ENVIRONMENT:
Front Desk and Back Office Areas, Guest Rooms and all Public Areas.
KEY RELATIONSHIPS:
Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.
External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.
Qualifications
Essential:
- High school graduate or equivalent vocational training certificate.
- Computer basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- Ability to input and access information in the property management system/computers/point of sales system.
- Some college or training in Hospitality Industry.
- Previous experience as Front Desk Agent.
- Previous cashiering experience.
- Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
- Ability to suggestively sell.
- Certification in CPR.
- Previous guest relations training.
Essential:
- 1. Frequent standing and walking throughout shift.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach overhead and extension up to 30 inches complete tasks at different levels.
- 4. Remain in stationary position for up to 8 hours throughout work shift.
- 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
- Load and unload luggage from point of origin to destination.
- Lift, transfer and store heavy objects up to 60 pounds
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending ladders, stairs and ramps
About the company
Company website•Hospitality
The sophistication of a Mediterranean villa combined with the beautiful oceanfront location on Florida’s Riviera makes Acqualina Resort & Residences on the Beach the perfect 5 star, 5 diamond vacation resort.
Acqualina embodies unprecedented accommodations and service, world-class dining destinations, including Il Mulino New York and Ke-uH Japanese fusion restaurant, three oceanfront swimming pools, spacious meeting rooms, and an innovative marine biology-based children’s program. A variety of lavish interior and exterior venues provide an ideal background for opulent weddings and memorable events on the lush property grounds boasting 400 feet of stunning Atlantic coastline.
Acqualina Spa by ESPA, the first ESPA-branded spa in the United States, provides guests with an exquisite 20,000-square-foot, two-story tranquil sanctuary of excellence and relaxation set in a class of its own offering eleven multi-functional treatment rooms, and an extravagant private spa suite for two, along with the opportunity to enjoy the beautiful outdoor terrace complete with a spa pool, heated jet pool, and Roman waterfall – all set against the gorgeous backdrop of the Atlantic Ocean.