Support Engineer (f/m/d) @ A1 Competence Delivery Center
A1 Srbija d.o.o.
Sofia, Sofia City, Bulgaria
Information Technology
A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.
Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.
You will know we are the right place for you, if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
The role focuses on leading and coordinating test management activities across the automation lifecycle while ensuring quality, compliance, and effective collaboration across delivery streams.
Role Insights
- Manage test planning, execution, and reporting for projects across the automation lifecycle.
- Ensure proper test data availability, access rights, and permissions for testing activities.
- Maintain alignment with our Jira workflow (Potentials → Epics → US → Subtasks → Defects) and support KPI tracking.
- Support and coach team members on testing best practices, tools, and standards.
- Ensure compliance with audit and quality requirements (e.g., SOX, internal policies).
- Collaborate with the Discovery and Delivery streams to ensure test coverage for MVPs, migrations, and optimization efforts.
- Proven experience in test management, ideally within automation or software development teams.
- Experience with test data operations, permission handling, and integration testing.
- Hands-on experience with Jira/Confluence or similar project management tools.
- Excellent analytical, problem-solving, and communication skills.
- University degree in Computer Science, IT, Engineering, or related field.
- Fluency in English (German is a plus).
- Innovative technologies and platforms to work with.
- Modern working environment for your comfort.
- Friendly, ambitious, and motivated teammates to support each other.
- Thousands of online and in-person learning opportunities for you to grow.
- Challenging assignments and career development opportunities in multinational environment.
- Attractive compensation package.
- Hybrid working model.
- Numerous additional benefits, including, but not limited to free A1 services.
About the company
Company website•Telecommunications
A1 Serbia is a part of A1 Telekom Austria Group, leading provider of digital services and communications solutions in Central and Eastern Europe. Together we are offering a state-of-the art network infrastructure and strive to empower digital life of more than 25 million users in areas of communications, payment, entertainment services and integrated business solutions. In Europe, the Group operates also in Austria, Bulgaria, Croatia, Slovenia , Belarus and Republic of Northern Macedonia. Headquartered in Vienna, the Group is an European unit of América Móvil, one of the world´s largest wireless services providers. More info about A1 Telekom Austria Group here: https://www.linkedin.com/company/a1-telekom-austria-group/