The Opportunity
Play a key role in supporting the Claims Manager to provide the clients with a professional and effective service in the handling of claims.
Why join us?
- Proudly Great Place to Work® certified.
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
- Grow with stability: 100+ in our 10-Year Club by 2025.
- Dynamic talent network: 2,000+ across APAC and beyond.
- Competitive compensation with annual reviews.
- Comprehensive medical care for you and your family.
- Generous paid leave because work-life balance matters.
- Level up with LinkedIn Learning and tailored training.
"Working for the best client and loving what you makes everything enjoyable at work" - Senior Broker Administrator, ASW Philippines.
What You'll Do
- Processing of claims including preparing and following up correspondence between client and underwriters.
- Updating of Claims Status Reports.
- Keep informed of industry developments.
- Ensure a consistently high level of service and professionalism.
- Liaising with insurers and other interested parties to close open claims promptly.
- Ensure compliance with applicable legislation and adherence to policies and procedures.
- Respond to enquiries and requests for action from the Claims Manager and Account Executives.
- Keep management and others informed appropriately and as required about work status.
- Keep open claims status cycle to a minimum, provide timely turnaround of requests and organized workflow and follow up systems.
- Experience and knowledge of Insurance Claims environment.
- Familiar with following below:
- Insurance Brokers Code of Practice.
- Insurance Borking Compliance Policy & Procedures.
- Privacy Legislation.
- Undertake appropriate activities to achieve/maintain RG 146 compliance.
- Minimum - ASIC PS146 - Tier 2 Broking / General Insurance Industry Qualification & Maintenance.
- Computer skills including Word and Excel.
- The ability to be flexible in a rapidly growing organization.
- Excellent communication and teamwork abilities.
Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a hybrid setup (once a week to go on-site, every Wednesday).
About the company
Company website•Staffing and Recruiting
We’re an Australian company specialising in international staffing solutions. Since 2011, ASW Global has been bridging the gap to help Australian companies find, integrate and manage the best possible international talent.
With our Head Office in Sydney; we have contemporary offices located in Vietnam, the Philippines, Thailand and Malaysia.
ASW is creating the world’s most talented international family through hiring and growing talent into long-term careers with Australian companies.
ASW is a recruitment and talent specialist, that partners with Australian companies to help them build highly capable international teams. We enable Australian companies to meet their business goals by accessing and retaining premium talent in emerging markets and giving that talent the opportunity to grow, learn and develop. Together we embed international teams into respected Australian businesses, both functionally and culturally, to deliver enduring and transparent people solutions.