Senior Consultant, AQS Client Success

Anaqua

Chiyoda, Tokyo, Japan

Full-time•

Consulting, Sales / Marketing, Information Technology

Responsibilities/Objectives

You’ll Love This Job if You Like To…

Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate

clients on the services

Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client

requirements in a timely manner

Proactively communicate and collaborate with external and internal clients

to keep portfolio records current, accurate and valid

Establish and maintain close working relationship with colleagues and teams

across all territories to support a ‘one firm’ service delivery

Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services

division

Author and update process documentation
Engage in continuous process improvements and change management

across the business

Requirements

(Must Have)

Fluent in Japanese
Business-level English
Bachelor’s Degree or related experience
Experience in the IP industry or solid understanding of intellectual property

(moved from Nice to Have to Must Have)

Client-facing skills and experience
Ability to resolve diverse scope of problems
Demonstrates sound judgement in identifying and implementing effective

solutions

Proven ability to manage escalations and resolving complex issues to

maintain client satisfaction

Superb attention to detail, accuracy and strong organizational skills
Demonstrative proactive client relationship management skills
Ability to multitask and work on multiple complex tasks
Ability to diligently review various documents and client files
Excellent communication skills and the ability to interact professionally with

a diverse group of executives, managers, subject matter experts, and

administrative professionals

Mentor team members and support resolving issues
Excellent reading comprehension in Japanese and English
Maintain high level of confidentiality and professionalism
Self-driven and capable of working effectively in a dynamic, fast-paced

environment

Ability to work independently with strong organizational and time

management skills

Team player
Work international business hours
Those who reside in Japan and are eligible to work in Japan

(Nice to Have)

Team management experience
Paralegal skills
Language skills: French

Benefits

SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
HOLIDAYS: Weekends, National holidays and New Year holidays
OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday

About the company

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.