Branch Operations & Customer Experience Manager

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Description

Job Opportunity | Branch Operations & Customer Experience Manager

Company: Chord
Location: Dammam, Saudi Arabia
Employment Type: Full-Time

Role Overview:
Chord is looking for a Branch Operations & Customer Experience Manager to lead day-to-day operations while ensuring a seamless customer journey and supporting business growth.

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Requirements

• Experience in operations, customer service, or branch management

• Strong leadership and organizational skills

• Ability to handle multiple responsibilities effectively

• Experience in fast-paced environments

• Strong communication skills in English
  
  

Roles And Responsibilities

• Manage branch operations and ensure smooth daily execution

• Oversee customer experience and service quality

• Monitor order flow and ensure timely delivery

• Support revenue growth through operational efficiency

• Coordinate between teams to maintain alignment

• Identify gaps and improve processes continuously