Working Student Billing & Collections Specialist
Parloa
Berlin, Germany
Education / Training
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
Be part of a once-in-a-lifetime journey at one of the fastest-growing AI scale-ups globally. As a Working Student in Billing & Collections, you will support our Senior Accounts Receivable Manager in day-to-day operations and play an active role in managing receivables and improving cash flow as Parloa continues to grow at high speed. You'll gain hands-on experience in billing and collections at the heart of a hyper-growth AI company redefining customer experience through Agentic AI.
Areas of ownership:
- Assist with billing processes and invoice management
- Support accounts receivable and payment tracking
- Actively follow up with customers on outstanding invoices (email & phone)
- Contribute to collection efforts to reduce Days Sales Outstanding (DSO)
- Maintain accurate records of customer communications and payments
- Collaborate with internal teams on billing and payment topics
- Help identify and implement process improvements as we scale
- You are currently enrolled in a Bachelor's or Master's program in Accounting, Finance, Business Administration, Economics, or a related field.
- You are curious, hands-on, and eager to learn how accounting works in a fast-growing tech company.
- Strong communication skills and confidence in reaching out to customers
- Comfortable working in a fast-paced startup environment
- You work carefully, reliably, and enjoy working with numbers and systems.
- Fluency in German and English is required.
Our Recruiting Process:
Meet a team member → Meet your manager
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
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- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
About the company
Company website•Software Development
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.