Order Support Specialist - Czech Market in Lisbon
FH Collective - Academy
Olomouc, Olomouc, Czechia
Others
Ready to start a new professional chapter in the heart of Lisbon? We are looking for Czech speakers to join our international e-commerce team with a fixed start date of June 1st, 2026. This is an on-site position based in one of Europe's most vibrant cities!
The Role You will be the key point of contact for customers, managing their online order journey—from delivery tracking and payments to returns and refunds—ensuring a high-quality service experience.
Comprehensive Relocation & Housing Support We ensure a smooth transition to your new life in Portugal:
- Flight Ticket: Your flight to Lisbon is fully covered.
- Housing Options:
- Company Apartment: Stay in a shared company room for only €200/month (all bills like water, gas, electricity, and internet included).
- Self-Accommodation: If you prefer to find your own place, your salary package increases to reflect this choice.
- Option A (With Company Housing): Total package of approx. €1,068 gross/month.
- Option B (Without Company Housing): Total package of approx. €1,270 gross/month.
- Daily Perks: Meal allowance included in both options.
- Peace of Mind: Portuguese employment contract and private health insurance from day one.
- Fluency in Czech and a strong command of English (C1).
- A positive, problem-solving mindset and a love for helping customers.
- Flexibility for rotating shifts (Monday–Sunday, 07:00–24:00).
About the company
Language Schools
FH Collective Academy
Our Academy is the training arm of our organization, committed to empowering members with industry-leading skills. From language proficiency to advanced recruitment strategies, we offer tailored programs designed to enhance expertise and ensure success in diverse, competitive markets.
Why Choose Us?
Expert Network: A team of seasoned recruiters with proven track records.
Tailored Training: Comprehensive courses to upskill and stay ahead.
Global Reach: Access to extensive talent pools across multiple industries.
Local Insights: Expertise in navigating the nuances of EU and Middle East markets.
Our Mission
To redefine training by fostering a community of skilled professionals who deliver excellence and build lasting partnerships. Through our Academy, we aim to raise the bar for industry standards by equipping our members with cutting-edge knowledge and tools.
Join us as we bridge the gap between talent and opportunity, creating a future where expertise meets innovation.