Executive – AI Customer Experience
Adfactors PR
Mumbai Metropolitan Region
Sales / Marketing, Business Development
Adfactors PR
Location: Mumbai, Maharashtra, India
Work Mode: On-site
Industry: Public Relations and Communications Services,Technology, Information and Media,IT Services and IT Consulting
Job Description
Are you someone who enjoys working at the intersection of technology, client engagement, analytics, and innovation?
Join Kalki.ai, an AI-led media intelligence platform by Adfactors PR, where you’ll play a key role in driving product adoption, user engagement, and customer success across some of India’s leading brands and industries.
As An Executive – Customer Experience, You Will
✨ Conduct impactful user trainings and workshops
✨ Drive platform adoption through analytics and insights
✨ Build strong relationships with users across teams and geographies
✨ Collaborate with product and tech teams to improve user experience
✨ Work closely with AI-powered media intelligence and Generative AI tools
What We’re Looking For
✔ 1–3 years of experience in Customer Success, Client Servicing, Training, or related roles
✔ Strong communication and presentation skills
✔ Preferred academic background: B.Tech / Engineering or MBA in Artificial Intelligence or related fields
✔ Analytical mindset with comfort in Excel and data interpretation
✔ Interest in AI, technology, and user experience
✔ Ability to thrive in a fast-paced, high-ownership environment
Why join us?
Opportunity to work with cutting-edge AI technology
Exposure to 400+ clients across industries
High-impact role with strong learning and growth opportunities
Dynamic and collaborative work environment
If this sounds like the right opportunity for you or someone in your network, we’d love to connect.
Interested candidates can share their resume at [email protected]
About the company
Company website•Public Relations and Communications Services
Adfactors PR, founded in 1997, is India's largest Public Relations firm. A multi-specialist, full-service firm, we serve clients in over 25 industries across 40 cities in India. The clients include some of the largest corporations, conglomerates, financial institutions and trade bodies, as well as a host of bright, young start-ups and unicorns. We have a track-record of successfully delivering on complex and challenging PR briefs – often characterised by high stakes, urgency and a sense of uncertainty about the potential outcomes.
In 2020, PRovoke Media named Adfactors PR as one of the three PR Agency of the Decade in Asia-Pac and one of the seven Agency of the Decade globally. Adfactors PR is a member of PROI Worldwide, the largest global partnership of independent public relations firms.