Change and Release Manager (f/m/d) @ A1 Competence Delivery Center
A1 Srbija d.o.o.
Sofia, Sofia City, Bulgaria
Information Technology
A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.
Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.
You will know we are the right place for you, if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
- Managing the end-to-end lifecycle of changes by facilitating CAB meetings.
- Maintaining the Change Register in ServiceNow and ensuring full compliance and proper documentation.
- Supporting freeze periods and monitoring adherence to change governance standards.
- Coordinating the monthly Enterprise Release Calendar.
- Aligning release plans across OpCos and CDC while managing dependencies and cross-country impacts.
- Contributing to the harmonization of group-wide processes.
- Supporting the phased integration of OpCos through structured governance activities.
- Providing training sessions and communicating process updates to relevant stakeholders.
- Hands-on experience with ServiceNow for tracking change and release governance activities.
- Experience with CAB moderation and effective stakeholder facilitation.
- Exposure to cross-country delivery environments and collaboration with distributed teams.
- A background in software development, IT operations, or related domains.
- ITIL experience with a solid understanding of change and release management practices.
- Strong project-management skills enabling you to coordinate complex initiatives.
- A good understanding of software deployment and lifecycle processes.
- Well-developed analytical and risk assessment skills to support sound decision-making.
- Strong communication skills for effective collaboration with diverse stakeholders.
- Demonstrated ownership and a structured way of working.
- Cultural awareness and resilience in dynamic, international environments.
- Innovative technologies and platforms to work with.
- Modern working environment for your comfort.
- Friendly, ambitious, and motivated teammates to support each other.
- Thousands of online and in-person learning opportunities for you to grow.
- Challenging assignments and career development opportunities in multinational environment.
- Attractive compensation package.
- Hybrid working model.
- Numerous additional benefits, including, but not limited to free A1 services.
About the company
Company website•Telecommunications
A1 Serbia is a part of A1 Telekom Austria Group, leading provider of digital services and communications solutions in Central and Eastern Europe. Together we are offering a state-of-the art network infrastructure and strive to empower digital life of more than 25 million users in areas of communications, payment, entertainment services and integrated business solutions. In Europe, the Group operates also in Austria, Bulgaria, Croatia, Slovenia , Belarus and Republic of Northern Macedonia. Headquartered in Vienna, the Group is an European unit of América Móvil, one of the world´s largest wireless services providers. More info about A1 Telekom Austria Group here: https://www.linkedin.com/company/a1-telekom-austria-group/