Customer Success Manager

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What will you be doing?

Argus is a fast-growing global B2B media company providing essential information, insights, and analysis to the energy and commodities industries. As part of our continued growth, we are looking for a proactive and driven individual to join our Sales team, where you will quickly build a strong understanding of our business and play a key role in expanding our customer base and revenue.

In this role, you will take ownership of the full customer lifecycle, driving client adoption, value realisation, retention, and revenue growth. You will act as a strategic partner to clients while collaborating cross-functionally to deliver measurable outcomes through structured engagement and data-driven insights.

Key Responsibilities

• Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.
• Manage account health, retention, renewals, and expansion using predictive insights.
• Represent the voice of the customer through structured feedback and executive engagement.
• Execute consistently against CS playbooks with strong CRM hygiene and reporting.
• Leverage automation, AI insights, and digital tools to proactively manage risk.
• Continuously build capability through product mastery, data literacy, and learning.
  
  

What we’re looking for in you

• Experience of working in Customer Success or Sales.
• Executive-level communication and consultative engagement.
• Product and vertical mastery across assigned portfolios.
• Data-driven analysis, insight synthesis, and storytelling.
• Account lifecycle, renewal, and expansion planning.
• Stakeholder management and cross-functional influence.
• Proficiency with CRM, digital engagement, and AI-enabled reporting.
  
  

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and commission scheme.
• Being part of a growing global company and our future is packed with many more exciting developments.
• Hybrid working model (available after completion of probationary period).
• Awesome location at BUREX Kyobashi – close to public transport (Tokyo station, Kyobahi station and Takaracho station).
• Career development and a promote from within culture.
• Ongoing training, mentoring and development opportunities.
• 20 days annual leave.
• Extensive internal and external training.