Senior Vice President, Client Service Executive
BNY
Luxembourg
Sales / Marketing, Business Development
Job Description
Senior Vice President, Client Service Executive
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We are seeking a future team member for the role of Senior Vice President, Client Service Executive to join our Asset Services, Client Service Delivery team. This role is located in Luxembourg.
Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace.
A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consistently outstanding client experience across our product range. This is a senior client and internal-facing role charged with ensuring overall service quality, client satisfaction and a consistent client experience for some of our most complex clients, working hand in hand with the Relationship Manager and global service delivery teams.
The role also looks after multiple client issues at varying levels of complexity, from routine service issue escalation to new product roll outs. The Service Director must balance the dual goals of meeting service delivery commitments, while ensuring that the bank is in full compliance with all regulatory requirements.
In this role, you’ll make an impact in the following ways:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Service Executive
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We are seeking a future team member for the role of Senior Vice President, Client Service Executive to join our Asset Services, Client Service Delivery team. This role is located in Luxembourg.
Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace.
A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consistently outstanding client experience across our product range. This is a senior client and internal-facing role charged with ensuring overall service quality, client satisfaction and a consistent client experience for some of our most complex clients, working hand in hand with the Relationship Manager and global service delivery teams.
The role also looks after multiple client issues at varying levels of complexity, from routine service issue escalation to new product roll outs. The Service Director must balance the dual goals of meeting service delivery commitments, while ensuring that the bank is in full compliance with all regulatory requirements.
In this role, you’ll make an impact in the following ways:
- Develop a thorough understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients needs and expectations across all products and services
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
- The ability to:
- Build strong, collaborative relationships, both internally and externally with our clients
- Analyse information and apply problem solving skills
- Operate with a sense of urgency, and prioritise effectively
- Communicate clearly and concisely and be able to adapt style depending on audience
- Apply a strong controls focus, and know when to escalate
- Demonstrate strong leadership skills and provide guidance to less experienced team members
- Experience of engaging with, or working within, top tier investment services firms.
- Experience in delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund Services.
- Bachelors degree or the equivalent combination of education and experience.
- A minimum of 10–12 years of total experience in financial services or a related industry, including at least 5 years in alternatives, is preferred.
- Fluency in English is required; knowledge of French and German is considered an additional asset.
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About the company
Company website•Financial Services
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of March 31, 2026, BNY oversees $59.4 trillion in assets under custody and/or administration and $2.1 trillion in assets under management.
Follow BNY on Instagram & X: @BNYglobal