Specialist Customer Service DPC

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

Key Responsibilities

• Excellent sales and operational planning capabilities.
• Ensure timely and accurate order entry and release of orders for processing.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.
• Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.
• Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
• Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.
• Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
  
  

Knowledge, Skills And Abilities

• University degree in Business and Administration, Supply Chain or Logistics.
• Minimum 1-2 years of overall work experience in Customer Service, Order Fulfillment or Supply Chain.
• Superior attention to detail and accuracy.
• A high level of problem-solving ability.
• Excellent communication skills and a proven ability to develop long-lasting relationships.
• Strong Microsoft Excel skills are essential.
• SAP knowledge an added advantage.
• Team player with high planning, organizing and reporting abilities.
• Fluency in Russian & English is a must.
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.