Account Director - Commercial Lines, Broking (East)
Arachas Corporate Brokers Ltd
Naas, County Kildare, Ireland
Sales / Marketing, Business Development
Key Internal Relationships: Managing Director Broking, Account Directors, Business Development, Director, Regional Business Manager, Team Lead and Account Executives, Finance Division
Key External Relationships: Clients, New Customers, Insurance Companies and Credit Management.
Geographical Location: Sandyford, Naas
Reports To: Regional Director
Role Accountabilities And Core Responsibilities
Sales and Activity Management:
- Responsible for Managing Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures
- Provide support and guidance to Account Executive(s) on clients.
- The achievement of other upsell / cross sell targets
- Ensure agreed processes are followed in all matters
- Manage aged debt and premium collection
- Comply with all Management Audit Requirements
- Seek, quote and convert quotations for New Commercial Insurance Business.
- Meet income retention, income acquisition and referral targets set.
- Build long term trusted relationships with customers, through understanding their needs and being a true partner.
Customer Service
- Provide professional, action-orientated and timely service to our customers, staff and management
- Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty
- Work closely with designated Account Executives and Team Lead.
- Work as part of a Team environment to ensure all your customer needs are me
- Assist in achieving the overall objectives of the Commercial Lines Team.
- Working together to ensure the Team is on track to meet Arachas Retail monthly and yearly targets.
- Work with the Team Leader and Compliance Teams in ensuring that quality of file records meets prescribed standards.
- CIP qualified as a minimum and studying towards the ACII.
- Candidate must demonstrate the ability to work in a team environment with a high energy level.
- Strong communication skills are essential. Excellent communication skills and a strong client relationship background.
- Possess a positive, can do attitude with the ability to adapt to and embrace change.
- Attention to detail. Motivated, self-starter who will work on their own initiative and appreciate the regulatory nature of the business.
- Possess the ability to manage deadlines & prioritise workload. An aptitude for selling and flexibility in working hours to meet tight deadlines.
- Demonstrate good technical & product knowledge. Excellent negotiation skills and an understanding how best to negotiate between price and risk.
- The ability to prioritise workloads and adapt to unforeseen events.
- A good degree of personal organisation and a structured approach to time and resource management. Strong IT and organisational skills.
- 5 years commercial experience
- Compliant with the Central Bank’s Minimum Competency Code and Fitness & Probity.
- Previous experience in a similar role
- Previous Open I experience. Previous successful Insurance Sales experience.
- Significant technical insurance knowledge.
- Proficient in Office, including Outlook, Word & Excel.
- Ability to develop relationships with insurers and clients. An enthusiastic and flexible approach, along with demonstrated attention to detail.
- Willingness to learn & develop
- Strong work ethic
- Commitment to ongoing professional development. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
About the company
Company website•Insurance
Arachas is the country’s largest nationwide Insurance broker with over 750 employees at 14 offices located throughout the country.
Our experts provide consultancy on the entire range of insurance products and services for commercial and domestic customers based on our long-standing relationships with clients and providers and unrivalled access to insurance data.
Arachas can also uniquely provide complex insurance requirements via innovative sector-specific schemes.
Arachas is committed to creating an inclusive and diverse workplace and offers flexible working practices. Giving back to our local communities, through sponsorships and charities, close to our values, is important for Arachas and our employees.
One such charity is Cancer Fund for Children, where we are supporting our colleague and brand ambassador, Rory Best on his Miles to Mayo fundraiser to deliver Daisy Lodge, a vital new therapeutic centre for children with cancer and their families.
Arachas is part of the Ardonagh Group, one of the world’s largest independent insurance distribution platforms and a top 20 global broker with a combined workforce of over 10,000 colleagues and a network spanning 200+ locations in more than 30 countries.