Responsibilities
Operational Coordination & Support
Requirement :
Operational Coordination & Support
- Provide day-to-day operational support of transaction processing (top up M2M, ES core E-ID) to ensure efficient functioning of business units.
- Streamline IT requests processes for efficiency and accuracy.
- Manage the lifecycle of IT incidents to ensure prompt resolution and minimal disruption to business operations.
- Coordinate IT change requests to ensure they are evaluated, approved, and implemented with minimal risk.
- Coordinate between departments to facilitate seamless communication and task completion.
- Monitor operational metrics and escalate issues promptly to supervisors.
- Maintain accurate records of operational activities, transactions, and performance data.
- Generate regular reports on operational KPIs, workflow status, and process bottlenecks.
- Assist in analyzing operational data to identify trends and areas for improvement.
- Act as a point of contact for internal teams, vendors, and customers regarding operational queries.
- Help resolve operational issues such as order delays, shipment tracking, or service interruptions.
- Support vendor onboarding, documentation, and compliance checks.
- Ensure compliance with company policies, standard operating procedures (SOPs), and regulatory requirements.
- Participate in continuous improvement initiatives by suggesting process enhancements.
- Support implementation of new operational tools, technologies, or workflows.
- Assist in tracking inventory levels and coordinating stock replenishment.
- Support resource scheduling and utilization monitoring.
- Help organize logistics and transportation activities.
- Prepare and maintain operational documents, contracts, and records.
- Assist with preparation for audits or internal reviews.
- Support administrative tasks such as meeting coordination and follow-ups.
Requirement :
- Bachelor degree, from System Information, Technology or related
- Have experience for 1+ years as Service Operation, IT Customer service or related position
- Strong communication and stakeholder management abilities.
- Strong skill for Ms. Office especially Ms. Excel
- Have ability to problem solving, reporting and monitoring skill
- Highly experience for customer service delivery, IT incident, IT services
About the company
Company website•IT Services and IT Consulting
Akar Inti Enterprise is an IT solutions company that focus on Business-to Business (B2B) System Integrator which provides digital transformation, product development, and business enhancement.
Founded in 2021, Akar Inti Enterprise began as a provider of strategic solutions and consultations for businesses.
Today, we have evolved into a comprehensive enterprise system integrator. Leveraging deep industry knowledge and extensive partner networks, we tailor our solutions to perfectly fit your business needs.
Visit our website for more information