Responsibilities
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
- Proficient IT skills
About the company
Company website•Consumer Services
Auto Windscreens, a leading UK vehicle glass repair, replacement, and ADAS calibration provider, continues to excel in delivering excellent service and value to its customers. With a focus on technical expertise and superior customer experience, the company offers a seamless claims process through its 24/7 contact centre, digital channels, growing network of company-owned service centres, and a mobile fleet covering the UK.
In recognition of its outstanding service, the company holds the prestigious ServiceMark accreditation from the Institute of Customer Service. Additionally, it is rated Excellent on Trustpilot.
Auto Windscreens has approved near and long-term science-based emissions reduction targets with the Science Based Targets initiative (SBTi), reinforcing its commitment to environmental responsibility.