Customer Service Executive

Astroport Global

Delhi, Delhi, India

Full-time•

Sales / Marketing, Customer Service

The main goal of this role is to maintain and manage strong relationships with clients, communicate regularly with clients, and update them about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for the retention of the existing clients and for getting more business from them.

Responsibilities

Proactively engaging with existing clients through direct outreach and leveraging word-of-mouth referrals to build lasting relationships.
Skilfully negotiating with clients to secure mutually beneficial pricing, ensuring exceptional value.
Conducting meticulous quality assurance across all published materials, including research articles, reviews, books, and more.
Keeping clients informed about the latest service offerings to continually meet their evolving needs.
Analyzing and addressing customer issues to provide optimal and effective solutions.

Requirements

Education: Science-related disciplines are preferred - BSc, MSc, Pharmacy, etc.
Familiarity with research publication processes is a plus, though not required.
Detail-oriented with a commitment to maintaining high standards.
Experience: Fresher or Experienced.
Basic proficiency in digital tools and software (e. g., Microsoft Office Suite, CRM tools).
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational skills.
Customer-focused approach with the ability to understand and meet client needs.
Willingness to learn and continuously improve skills.

This job was posted by Vaishali Rajput from Astroport India.

About the company

Astroport Global

Company website•Hospitality and Travel Arrangements

At Astroport India, we bring the universe closer to Earth.
As India’s first chain of Astronomy and Space Experience Destinations, Astroport is a one-of-a-kind concept in Astro-Tourism blending science, sustainability, adventure, and education.
Our Astroports are strategically located in natural settings, far away from city lights, where the night sky reveals its true brilliance. Each destination offers a mix of amusement, adventure, and astronomy learning, making it a must-visit for families, students, and explorers of all ages.
Every Astroport is designed not only for comfort and leisure but also for experiential learning through well-curated stargazing sessions, astronomy workshops, and adventure activities.
Experience the cosmos. Discover, learn, and connect under a sky full of stars.

Destinations: Jim Corbett | Sariska | Ladakh | More Coming Soon
Collaborate with us for school programs or corporate retreats.

Partner With Us:
We invite Resort owners, Real estate developers, and Hospitality brands to collaborate and transform your property into an Astroport Experience Destination.
Investment Opportunities:
Join India’s growing Astro-Tourism revolution by investing in new Astroport locations and becoming a part of the country’s next major experiential travel wave.