At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
- Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
- Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
- Verify insurance coverage and demographic information
- Collect and receipt patient payments
- Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
- Schedule patients for appointments with community services when appropriate
- Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
- Inform patients of billing policies and managed care referral and/or pre-authorization requirements
- Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
- Provides support and counseling to patients and families as appropriate
- Communicates with referring providers as appropriate to address patient and physician needs
- Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
- Serves as a resource for community resources
- Track and report weekly on all scheduled services
- Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
- Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope
- 0-2 years' experience required.
- Preferred Experience includes:
- Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience
High school diploma required; some college preferred.
Special Requirements
- Excellent customer service, analytical and organizational skills.
- Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
- Ability to multi-task in fast-paced environment, and work any shift, as needed.
About the company
Company website•Hospitals and Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.
Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.
Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.
Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.