EDUCATION COORD ACCESS SERVICES, FCH - ACCESS SERVICES
Froedtert Health
Menomonee Falls, WI
Education / Training
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours: 32.00
Shift: Shift 1
Shift Details: Weekdays 1000-1830. No weekends. 2 holidays per year.
Job Summary:
Participates in the needs assessment, design, implementation and evaluation of orientation, staff development and continuing education relevant to Access Services Representative staff. Assesses competency of staff and implements relevant training on an as needed basis. Implements ongoing education to ensure excellence in patient care and customer service. Identifies process improvements, maintains quality and process improvement practices and conducts audits. Other duties as assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding/ educational activities.
EXPERIENCE DESCRIPTION:
A minimum of 2 years of hospital operator or answering service representative experience is required. Previous lead or coordinator experience is preferred. Professional knowledge of educational theories and principles for adult learning preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required. Associates degree or higher in education, health sciences, or a related field is preferred.
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours: 32.00
Shift: Shift 1
Shift Details: Weekdays 1000-1830. No weekends. 2 holidays per year.
Job Summary:
Participates in the needs assessment, design, implementation and evaluation of orientation, staff development and continuing education relevant to Access Services Representative staff. Assesses competency of staff and implements relevant training on an as needed basis. Implements ongoing education to ensure excellence in patient care and customer service. Identifies process improvements, maintains quality and process improvement practices and conducts audits. Other duties as assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding/ educational activities.
EXPERIENCE DESCRIPTION:
A minimum of 2 years of hospital operator or answering service representative experience is required. Previous lead or coordinator experience is preferred. Professional knowledge of educational theories and principles for adult learning preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required. Associates degree or higher in education, health sciences, or a related field is preferred.
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.