Account Operations Specialist

Inizio Ignite

Gurugram, Haryana, India

Full-time•

General Business, Others

Job Description

Position Overview:

The Account Operations Specialist supports leadership of top revenue generating accounts ($5M+) with key contracting, financial governance, and team enablement activities. This may include SOW review and system administration, invoicing milestone management, revenue and billing quality checks, expense oversight, onboarding/offboarding coordination, and overall process compliance to ensure smooth account functioning. The Account Operations Specialist will support Vynamic Client Services and will report directly to Ignite’s Project Operations Lead, interacting extensively with Vynamic Account Leads and Client Executives.

Location: India (UK hours)

Approx. % of Time

Responsibility/Essential Function

50%

Contract Operations & Client Systems Administration

Review SOWs against account standards and maintain SOW/CO templates
Enter invoicing milestones in client systems
Set up new team members, manage team member extensions, and partner with Vynamic team members to get approvals in client systems
Manage client laptop provisioning/returns

40%

Financial Operations

Review monthly revenue allocation with Finance
QC monthly invoicing
Review account expense reports prior to account lead approval and flag outliers
Support Account Lead with sales bonus de-identification/emails

10%

Account Enablement

Maintaining account onboarding and offboarding SOPs
Manage Account Lead onboarding
Execute additional account enablement requests in partnership with Account Leads, Client Executives, and/or Head of Client Services as necessary

Qualifications:

Minimum of 3 years of experience with reporting/analytics
Minimum of 1 years of experience with CRM and demand tracking systems (e.g., Salesforce, HubSpot)
Experience working in or with a Sales Operations, Client Operations, or Business Development function preferred
Bachelor’s degree required
Strong knowledge of MS Office Products including Excel, PowerPoint and SharePoint.
Strong verbal and written communication skills
Excellent organizational skills, keeping track of many moving pieces amid constant change
Strong analytical skills
Ability to interface effectively with internal team members and external parties
Ability to prioritize and multi-task successfully in a fast-paced environment
Excellent follow-up skills and attention to details

Operates within Inizio Ignite values

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

About the company

Inizio Ignite

Company website•Business Consulting and Services

We are Inizio Ignite, the global advisory partner for health and life sciences encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM.

Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients.

By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – helping healthcare leaders shape strategy and drive meaningful change.