Boerne, Texas, USA
Full-Time/Part-Time
Full-time
Job Description
Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
- Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
- Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
- Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
- Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
- Participates in interviewing and selection of new practice employees
- Participates in employee disciplinary actions if necessary
- Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
- Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
- Together with Practice Manager, organized and leads staff meetings
- Provides ongoing feedback to employees
- Facilitates training for new team members
- Demonstrates cost awareness and makes suggestions on improving store’s efficiency
- Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
- Once a year, or as necessary, participates in store inventory
- Other duties as assigned by the Practice Manager
Education
- High school diploma or equivalent
- ABO Certification preferred but not necessary
- Extensive optical experience required
- Experience with customer service and/or sales
- Management experience preferred
- Excellent interpersonal and customer service skills
- Computer literacy and data entry
- Ability to read and understand basic financial statements
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Strong analytical and problem-solving skills
- Strong conflict resolution skills
- Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
- Benefits applicable to full Time Employees only.
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
About the company
Company website•Hospitals and Health Care
Helping optometry practices improve patient outcomes while keeping care local.
Overview:
AEG Vision partners with optometry practices to strengthen both patient care and practice performance. We preserve the local brand, team, and clinical approach while providing the scale and infrastructure that independent practices often lack. That includes investment in technology, equipment, supply chain, and operational support.
Our model is designed to:
- Improve patient outcomes
- Reduce operational complexity for doctors
- Create long-term value for practices and their teams
We work with practices navigating industry pressure from consolidation, managed care, and rising operating costs, and give them a path to grow without losing what makes them local.
Community:
We support access to vision care through partnerships with Prevent Blindness and in-practice programs that fund exams and eyewear for underserved communities.