Patient Liaison Maternal Fetal Medicine
Akron Children's
Akron, OH
Health / Beauty / Fitness
M-F Days
Onsite for Maternal Fetal Medicine
Summary
The Patient Liaison acts as the main contact and liaison for family/patient for patients with complex scheduling needs and coordination across transdisciplinary care teams.
Responsibilities
- Acts as the main contact and liaison for patients and their families where patient has complex scheduling needs requiring coordination across transdisciplinary care teams.
- Assesses patient needs, determines appropriate services, and directs patient to those who can meet their care needs.
- Coordinates appointment scheduling functions and prepares the family/patient for entrance to the department.
- Performs point-of-service activities, including visit preparation and patient tracking.
- Facilitates patient information and charting.
- Mentors and acts as resource for care team in patient scheduling and provider support processes.
- Other duties as required
Technical Expertise
- Experience in customer service is required.
- Experience with medical terminology and information is required.
- Excellent communication skills, both verbal and written, coupled with strong listening skills.
- Strong organizational skills with the ability to multi-task, as well as anticipate and resolve problems.
- Experience working in a healthcare environment is preferred.
- Experience working with various levels within an organization is required.
- Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
- Experience working with a computer-based appointment scheduling system is required.
- Education: High school diploma or equivalent is required.
- Licensure: None
- Certification: Additional certifications may be required based on the assigned department or unit.
- Years of relevant experience: Minimum of one (1) years of relevant experience is required , two (2) years is preferred.
- Years of supervisory experience: None
FTE: 1.000000
Status: Onsite
About the company
Company website•Hospitals and Health Care
More Than a Job. It’s loving what you do - and why you do it.
Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room.
The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children.
We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need.
No matter which of our locations you choose, you’ll see that when you give the most, you get more—support, rewards and satisfaction.
CAREER OPPORTUNITIES
It’s making the most of your days.
Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures.
Visit us and see why it’s more than just a place to work. It’s a family.
Apply today at careers.akronchildrens.org.