Information Systems Engineer - Pacific Northwest Region
American Cruise Lines
Portland, OR
Information Technology
We are looking for an Information Systems Engineer to join our Western region team near the Portland, OR area. The Information Systems Engineer is responsible for ensuring continual operation and support of shipboard technology systems in our Western region. You will report to the Information Systems Manager. You will assist with all aspects of Information Technology as it relates both to vessel construction and the shipyard infrastructure.
The Information Systems Engineer will be responsible for ensuring the success of CSC through a commitment to safety and quality, while exceeding company and client expectations. You will be responsible for driving efficiencies in production and procurement to minimize costs and maximize profits. Duties will include soliciting bids, scheduling, monitoring, and coordinating all subcontractors’ work to ensure deadlines are met. This will require coordination with multiple trades at the shipyard and other companies to ensure efficient production.
This position will also require frequent travel (80%) to vessels after delivery, as directed, to perform repair and/or replacement of installed information systems to support fleet operations. The Information Systems Engineer may be the first on scene to troubleshoot or repair equipment. The systems with which the Information Systems Engineer will be familiar include, but are not limited to:
- CCTV.
- IPTV.
- Vessel navigation electronics.
- Audio Visual / Public address.
- Shipboard sound.
- Radios (UHF & VHF).
- Onboard internet.
- Onboard Wi-Fi.
- Telephone (satellite and mobile phones).
- Network equipment.
- Laptops.
- Printers (including mapping).
- Manages and solves technical problems quickly.
- Fixes equipment and troubleshoots maintenance requests.
- Installs new equipment.
- Directly supervise employees and contractors as directed.
- Write specifications, seek competitive bids, and oversee contractor installation and testing of IT systems aboard new construction vessels.
- Administer network and data security, including directory, group policy, firewalls, virus protection, and email security of CSC IT network.
- Perform data backups to ensure all company-owned work is saved.
- Install and update network system improvements.
- Install and configure wireless networking equipment.
- Completes basic low voltage electrical wiring, networking, programming, and A/V equipment rack installation.
- Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
- Assist with the design, implementation, and support of new software and features.
- Evaluate connectivity issues, equipment, and software and hardware.
- Respond to IT issues, hardware maintenance, software, networking, etc.
- Oversee troubleshooting for system errors.
- Set up equipment for new users and employees.
- Consult with vendors and clients to integrate and update company technology.
- Ensure system optimization for all technology resources.
- 2 years of experience as information system technician.
- CCTV installation & access control.
- Audio Visual / Public Address System background.
- A+, Network+ and Security+ is preferred.
- Microsoft OS proficient.
- Knowledge of Windows operating systems, computer and peripheral hardware and software.
- Knowledge of UHF and VHF radios.
- Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
- Detail-oriented and able to independently resolve technology problems.
- Valid driver’s license.
- Possess or obtains a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
- Willing to travel 80% of the time.
- Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
- Capable of sitting for long periods of time, standing, walking, crouching, and kneeling.
- Reaching, handling, using equipment, keyboards, and mobile devices.
- Lifting and installing technological equipment.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- On call
- Portland, OR: Relocate before starting work (Required)
About the company
Company website•Leisure, Travel & Tourism
Join a dynamic and fast-growing company that's making waves in the cruise industry. American Cruise Lines, the largest U.S. cruise company, operates the newest fleet of riverboats and small cruise ships in the country. Our mission is to provide guests with an exceptional cruise experience, made possible by the incredible talent and dedication of our employees.
Each of our ships, holding between 100 and 200 passengers, offers a more intimate and personal travel experience. This allows us to deliver top-notch, customized service, perfectly aligned with our motto: Small Ship Cruising Done Perfectly. Our shipboard staff, some of the best professionals in the hospitality field, pride themselves on providing outstanding customer service. Supported by our corporate office, our crew ensures every passenger has an enjoyable and memorable journey.
As we continue to grow, we're always on the lookout for hardworking, passionate individuals to join both our shipboard and corporate teams. Whether you’re stationed on land or navigating the rivers, American Cruise Lines promises a rewarding work experience. Be part of our exciting journey and make a difference in the world of small ship cruising.