Assistant Director of Food and Beverage

Organization- Andaz Tokyo

Summary

Andaz Tokyo Toranomon Hills is seeking an Assistant Director of Food & Beverage!

Position Summary

The Assistant Director of Food & Beverage supports the Cluster Director of Food & Beverage in leading all Food & Beverage operations across the hotel, including restaurants, bars, lounges, in-room dining, and special event operations. This role is responsible for ensuring exceptional guest experiences, driving operational excellence, developing high-performing teams, and contributing to the commercial success of all F&B venues.

The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands-on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.

Key ResponsibilitiesOperational Leadership

• Support the Cluster Director of Food & Beverage in the day-to-day management of all F&B operations.
• Ensure consistent execution of brand standards, service excellence, and operational procedures across all outlets.
• Lead by example through active floor presence and hands-on management.
• Monitor service quality, cleanliness, product presentation, and overall guest satisfaction.
• Conduct regular operational walk-throughs and ensure compliance with hotel standards and local regulations.
• Drive continuous improvement through training, coaching, and performance follow-up.
  
  

Team Leadership & Development

• Recruit, train, coach, and develop outlet managers and F&B team members.
• Foster a positive, inclusive, and high-performance working environment.
• Collaborate closely with outlet management teams to establish clear performance expectations and accountability.
• Conduct regular team meetings, performance reviews, and training sessions.
• Support succession planning and talent development initiatives.
  
  

Business Leadership

• Partner with the Cluster Director of Food & Beverage and Outlet Managers to drive revenue growth and profitability.
• Identify business opportunities and develop innovative promotions, seasonal programs, and revenue-generating initiatives.
• Monitor financial performance, labor productivity, costs, and departmental KPIs.
• Analyze sales trends and guest feedback to improve outlet performance and market positioning.
• Assist in budget preparation, forecasting, inventory management, and cost-control initiatives.
  
  

Guest Experience

• Champion a guest-centric culture throughout all F&B operations.
• Build strong relationships with guests and ensure personalized service experiences.
• Proactively address guest feedback and service recovery opportunities.
• Collaborate with other hotel departments to create seamless and memorable guest journeys.
  
  

Collaboration & Communication

• Work closely with Culinary, Sales & Marketing, Rooms Division, Events, and other hotel departments to achieve operational and commercial goals.
• Ensure effective communication between outlets and supporting departments.
• Participate in leadership meetings and contribute to hotel-wide initiatives.
  
  

Administrative Responsibilities

• Assist in preparing operational reports, forecasts, and business reviews.
• Ensure accurate scheduling, payroll administration, and staffing plans.
• Maintain proper inventory, purchasing, and cost-control procedures.
• Support implementation of company policies, brand standards, and operating procedures.
• Perform Manager-on-Duty duties as assigned.
  
  

Qualifications

Experience & Education

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 5 years of progressive Food & Beverage leadership experience in luxury or lifestyle hotels.
• Experience overseeing multiple outlets, including restaurants, bars, lounges, and in-room dining operations.
• Experience with international luxury hotel brands is preferred.
• Hyatt experience is preferred but not required.
  
  

Leadership Competencies

• Strong operational leadership with a hands-on management approach.
• Demonstrated ability to coach, motivate, and develop high-performing teams.
• Strong attention to detail and commitment to service excellence.
• Ability to create accountability and consistently drive operational standards.
  
  

Business Acumen

• Strong understanding of financial management, budgeting, forecasting, labor management, and cost control.
• Proven ability to identify revenue opportunities and implement successful business initiatives.
• Commercially minded with an entrepreneurial approach to driving outlet performance.
  
  

Interpersonal Skills

• Passion for hospitality and creating memorable guest experiences.
• Strong communication and relationship-building skills.
• Collaborative leadership style with excellent cross-functional teamwork abilities.
• Ability to remain calm and effective in a fast-paced environment.
  
  

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with POS systems and restaurant management software.
• Strong analytical and reporting skills.
  
  

Candidate Profile

We are seeking a passionate and dynamic hospitality leader who demonstrates:

Luxury Lifestyle Hotel Experience

Strong Food & Beverage leadership experience within luxury or lifestyle hospitality environments, with exposure to multiple outlets and diverse dining concepts.

Operational Excellence

A hands-on leader who leads by example, maintains exceptional standards, develops teams through coaching and mentorship, and drives consistent execution through accountability and follow-up.

Business Leadership

Commercial awareness and the ability to proactively identify opportunities to enhance revenue, profitability, and guest satisfaction through innovative initiatives and strategic thinking.

Guest-Centric & Collaborative Mindset

A genuine passion for hospitality, exceptional relationship-building skills, and a collaborative approach to working across departments while creating memorable guest experiences.

Open to Local & International Talent

We welcome applications from both Japanese and international candidates. Candidates currently based in Japan are preferred; however, exceptional overseas candidates will also be considered.