Assistant Manager / Sr Assistant Manager / Manager (CGQ)
Institute of Mental Health
Singapore, Singapore
Others
Department: Clinical Governance & Quality
Job Description
You will support the functions of the department of Clinical Governance and Quality (CGQ), primarily in incident analysis, hospital policies and processes, as well as secretariat support for committees. In carrying out the various duties, you will be required to work very closely with senior management, clinical chiefs and doctors, patient care staff and other CGQ staff members.
Job Responsibilities
- Coordinate and facilitate the review of Serious Reportable Events (SRE), Sentinel Events (SE) and Mortality and Morbidity (M&M) incidents, and undertake its related work (e.g. develop new clinical protocols and indicators; follow up on recommendations; assist with Ministry of Health’s audits).
- Coordinate and facilitate Root Cause Analysis (RCA) and undertake its related work.
- Monitor the hospital’s incidents occurrences through the Portal for Risk Identification and Safety Management (PRISM) system and the daily tracking list from the nursing department.
- Support the department in work related to hospital accreditation and audits (e.g. ESS / JCI audits, MOH hospital licensing).
- Support the department in work relating to clinical quality (e.g. IMH Quality Festival and in any other work as assigned.
- Perform any other duties as assigned by supervisor or Assistant Chairman, Medical Board (Clinical Quality & Value).
Competency
- Able to multi-task and manage teams and projects.
- Able to communicate effectively at all levels with good interpersonal skills.
- Possess a strong command of the English language, both written and spoken.
- Proficient in Microsoft Office, especially in Excel and in data processing.
- Meticulous and thorough, with keen attention to details.
- Good with numbers and has interest in statistics and data analysis.
- Degree holder with at least 2 to 5 years of relevant experience, preferably in a hospital setting.
- Prior experience with RCAs and Human Factors Analysis and Classification System (HFACS) would be advantageous.
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
About the company
Company website•Hospitals and Health Care
The Institute of Mental Health (IMH) is a 2,000-bed acute tertiary psychiatric hospital situated on a 23-hectare campus at Buangkok Green Medical Park. Set amidst serene surroundings, IMH offers a comprehensive range of psychiatric, rehabilitative and counselling services for children, adolescents, adults, and the elderly.
IMH’s tradition of care started in 1928. We were the first mental hospital in Singapore, starting with some 1,000 patients. Since then, many advances have been made in treatment, training, and research. Our treatment integrates evidence-based therapies, supported by the departments of clinical psychology, nursing, occupational therapy, and medical social work, to provide holistic care for our patients. IMH is equipped with modern facilities, with 50 wards for inpatients and seven Specialist Outpatient Clinics.
IMH also plays a key role in training the next generation of mental health professionals in Singapore. We train psychiatrists and mental health professionals through the NHG-AHPL Residency Programme for psychiatry and through collaborations with the local tertiary institutions.
Join a healthcare community where your passion to care and heal creates meaningful impact every day. We're committed to adding years of healthy life to those we serve whilst nurturing your own wellbeing and career growth. Discover life-changing opportunities where your individual purpose aligns with our shared mission – where caring for others begins with caring for each other.