Associate Client Director

The Role

As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop.

With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.

This role is a hybrid position where you will work from Aptia office in Leatherhead as well as from your home address.

What you'll be doing

• Responsibility for account management of a specified number of clients.

• Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.

• Understanding and meeting client needs effectively, managing risks and adhering to procedures.

• Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.

• Driving service delivery in order to meet and exceed operational KPIs.

• Ensuring client retention and avoid attrition.

• Improving operational effectiveness.

• Managing costs and provide necessary financial information for business and audits.

• Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here's what we're looking for:

• Understanding of the complexities of the pension scheme administration.

• DB specialist knowledge.

• Experience of working for/with clients in the third- party administration environment.

• Excellent leadership, communication, and interpersonal skills