Associate Operations Manager
Connext
Pampanga, Central Luzon, Philippines
Business Management / Project / Planning
Connext is a dedicated team of business process outsourcing experts and innovators with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are looking for an Associate Operations Manager to join our growing team in Davao
What's in it for you?
- Competitive compensation
- Quarterly Performance Bonus
- Life insurance starts on the 1st day
- HMO Insurance starts on the 1st day
- Great company culture
- Annual Merit Increase (terms apply)
- Mid-Year Bonus (terms apply)
- Promotion to Operations Manager (terms apply)
What is the job?
The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.
Responsibilities:
- Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance, and task performance.
- Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
- Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
- Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Develops and builds a culture of continuous performance improvement
Qualifications and Requirements:
- At least one (1) year of experience in people management or leadership role in ANY INDUSTRY.
- Has managed a team of at least 10 team members.
- Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
- Must have stable employment history.
Work Location: Onsite in Angeles City, Pampanga
Work Schedule: Must be flexible with any shifts
About the company
Company website•Staffing and Recruiting and Outsourcing and Offshoring Consulting
Most outsourcing companies give you a vendor. Connext works with a Co-management model in which the team members are chosen by you and embedded into your teams and systems. This allows you to work smarter, faster, and more accurately, while staying in full control.
Since 2014, we have helped 290+ US companies in healthcare, finance, and business operations build dedicated offshore and nearshore teams that integrate directly into their workflows. Our co-sourcing model means you manage the team, and we handle everything else: recruiting, HR, compliance, facilities, and technology, all aligned to your KPIs.
AI + Human = Unstoppable
Connext builds AI-augmented teams: offshore professionals who use intelligent automation to improve speed, accuracy, and efficiency, while keeping human judgment in place for quality, exceptions, and accountability. Our 2026 AI Oversight Survey found that 70% of US workers say AI needs human oversight to be reliable. That is exactly how our teams operate.
Why clients choose Connext:
- Inc. 5000 for 4 consecutive years, one of the fastest-growing private companies in America
- 2,000+ professionals across the Philippines, Colombia, India, and Mexico
- 98% client retention, the result of teams that perform like in-house staff
- 21-day average build time from scoping call to active team
- HIPAA-compliant and SOC 2 Type II certified, purpose-built for healthcare and finance
- Everest Group FAO PEAK Matrix recognized for Finance and Accounting Outsourcing
- Vet 100 Number 45 (2026), veteran-owned and operated
We specialize in healthcare RCM, medical billing and coding, finance and accounting, customer operations, AI-augmented workflows, IT support, and business process outsourcing for mid-market to enterprise US companies ready to scale without the overhead.
Philippines | Colombia | India | Mexico
connextglobal.com | Book a free discovery call today.