Sr. Digital Content Associate, Audible, Audible
Amazon
Chennai, Tamil Nadu, India
Writing / Editing
The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to the audio for significant period of time during their work.
Key job responsibilities
This Includes, But Is Not Limited To
- Understand and adhere to standard operating procedure.
- Analyze, and identify the issues in the audio content.
- Understand the issue and make best use of the available resources/tools to resolve/fix it.
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
- Communicate with internal and external stakeholders.
- Adhere to the Service level agreement, and average handle time set for the processes.
- Meet predetermined and assigned productivity targets and quality standards.
- The individual is required to make judgment based decisions based on the observations and procedures.
Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet. It is a subsidiary company of amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.
Basic Qualifications
- Bachelor's degree or above
- Experience conducting daily audits and deciding on audit approaches (random, focused, process, remote, side by side)
- Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
Company - ADCI MAA 15 SEZ
Job ID: A3203374
About the company
Company website•Software Development
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.