Teller
Bangor Savings Bank
Ellsworth, ME
Finance / Banking / Insurance, Accounting / Auditing
Accountabilities
Customer Experience
- Promotes a customer-centered culture and attitude among staff
- Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
- Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
- Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals
- Understands the Bank's products and services and how they benefit customers, promoting as appropriate
- Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
- Maintains accurate cash and transaction records, meeting established teller performance standards
- Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
- Determines the necessity of placing holds on items presented for deposit
- Maintains awareness of current fraud alerts and identifies fraudulent activity
- Understands the Bank's operational and risk management policies as well as the Bank's security policies and procedures
- Assists in ensuring that the Bank is in compliance with local, state and federal regulations
- Assists in completing operational and audit functions within the Branch
- Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
- Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook
- May train or assist in training new employees
- Performs additional duties as requested
- Travel to other branches for coverage may be required
- Integrity/Ethics - deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
- Vision/Values - Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others
- Adaptability/Flexibility - adapts to change, is open to new ideas, takes on new challenges
- Initiative - takes action, operates as a pro-active self starter, acts on opportunities to improve
- Interpersonal Skills - has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
- Productivity - manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
- Decision Making - able to think through a problem, following proper steps in finding resolution
- Teamwork - Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities
- Sales Skills - applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, works to develop sales skills
- High school diploma or equivalent
- Previous teller, cash handling and/or sales experience helpful
- Demonstrated personal computer literacy
- General office environment
- May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
- Moderate reaching, walking, sitting and standing required
- General office equipment
About the company
Company website•Accounting
At Bangor Savings Bank, we have a firm belief in the people and communities we serve. That’s why we've lived and worked here for over 173 years, investing in our communities and our people. It's why our employees collectively donate thousands of service-hours every year, and we support hundreds of causes throughout Northern New England and continue to help local organizations energize and enhance the quality of life for its citizens.
By connecting with us, you can expect to hear about many things including our involvement in our communities, events, exciting offerings, and ways we can matter more to you. Before you join the conversation, please take a moment and read our social media guidelines at https://www.bangor.com/guidelines to ensure the best possible experience for everyone.
If you need assistance with an account or have a concern you’d like to discuss, we’re here to help!
Bangor Support
Call us: 1.877.Bangor1 (1.877.226.4671)
Email us: [email protected]
M – F 7:00AM to 7:00PM
Sat 8:00AM to 2:00PM
Sun 9:00AM to 2:00PM
Or visit us at any of our branch locations: https://www.bangor.com/locations
Remember, information posted on Facebook is not secure or encrypted. Never post private personal or account information, whether on our Page or through a message. If you need assistance with your account, please contact us directly.
Member FDIC | Equal Housing Lender