Business Services Analyst

Business Services Analyst

The opportunity:

The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a Business Services Analyst to build and maintain strong partner relationships, facilitate match-related discussions, and identify partner needs that support organizational growth. This role serves as a key liaison between CaRMS and its partner organizations, ensuring alignment of objectives and fostering collaborative, value-driven opportunities.

This is a full-time, permanent, fully remote position. The successful candidate must be based in Canada and have the ability and willingness to travel as required. The language requirement for this role is bilingual (English and French). Occasional overtime may be required to meet critical deadlines.

Role and responsibilities:

External Insights Gathering

• Build and maintain trusted relationships with partner organizations and members.
• Lead conversations with partners to understand needs, challenges, and emerging trends.
• Represent the organization at external meetings, working groups, and industry events to strengthen relationships and gather market intelligence.

Feedback Synthesis & Translation

• Collect, synthesize, and document partner insights in a clear, structured way.
• Translate external feedback into evidence-based inputs that inform product discovery, prioritization discussions, and roadmap planning.
• Identify recurring themes, unmet needs, and opportunity areas across partners and the broader market.

Internal Collaboration

• Work closely with Product, Delivery, and Leadership to ensure partner perspectives are well understood and considered in planning and decision-making.
• Support product teams by providing contextual insight, validation, and partner impact analysis without owning product decisions.
• Act as a trusted advisor by bringing stakeholder and market perspectives into cross-functional discussions.

Growth & Partnerships

• Identify opportunities for new partnerships or enhancements that align with product direction and organizational strategy.
• Provide insights and recommendations to leadership on partnership approaches, ecosystem positioning, and sector dynamics.

Qualifications:

Required:

• Bachelor’s degree in business, management, business analysis, economics, public administration, communications or a related discipline.
• 5+ years in external relations, stakeholder engagement, partnership development, or related roles.
• Experience in medical education, preferably within a faculty of medicine, medical school, residency program, or related environment of the CaRMS match process and medical education landscape.
• Experience in market analysis and relationship management.
• Proficiency with digital collaboration tools (Microsoft 365, Asana, etc.).
• Bilingual (English/French).

Preferred:

• Master’s degree in related discipline.
• Credentials demonstrating competency in analytics, design thinking, business analysis.
• Ability (or interest to learn) modern AI‑assisted design and analysis tools to structure partner. feedback, identify patterns, and produce clear, actionable insights that inform product discussions.

Key Competencies:

• High ownership and growth mindset.
• Ability to lead initiatives and influence cross-functional teams.
• Project coordination and time management.
• Comfortable working in a fast-paced, remote-first environment.
• Adaptability and problem-solving.

The successful candidate

The successful candidate brings extensive experience in external relations, partnership development, or stakeholder engagement within complex or regulated environments. They have a proven ability to build trusted, long-term relationships with partner organizations, facilitate meaningful discussions, and identify opportunities that support organizational growth and shared objectives.

They are strong communicator and collaborator who can translate partner insights, market trends, and feedback into clear recommendations for leadership. Comfortable working cross-functionally, the successful candidate is skilled at influencing without authority and aligning internal teams around partner and sector priorities.

Highly organized and results-oriented, they are adept at managing multiple initiatives in a remote-first environment and are comfortable working with data, digital tools, and collaboration platforms to inform decision-making and track outcomes.

What we offer

CaRMS is committed to fostering an equitable, diverse, and inclusive workplace. We offer a remote-first work environment that supports continuous quality improvement (CQI) and professional development, along with a comprehensive benefits program and an industry-leading defined contribution pension plan. The salary range for this position is $80,000–$90,000, commensurate with experience.

About CaRMS

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada.

CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data informed application and matching services. Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.

As a client-focused organization, our success is driven by a caring, collaborative, and committed team.

Learn more at www.carms.ca.

Note

CaRMS uses automation tools to assist with the organization and screening of applications. All stages of recruitment decisions are led by people within the team.

Equity, Diversity and Inclusion

CaRMS is committed to fostering an equitable, diverse, and inclusive workplace. We welcome applications from all qualified individuals, including women, visible minorities, First Nations, Inuit and Métis peoples, persons with disabilities, and individuals of all sexual orientations, gender identities, and gender expressions.

Accommodations are available upon request throughout all stages of recruitment process. Please let us know during the application process.