Systems Technician - Cincinnati, OH
Intrust IT
Cincinnati, OH
Information Technology, Engineering
System Technician Position
We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. This isn’t just a support role; it’s your chance to make IT personal. You’ll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You’ll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.
System Technician Primary Responsibilities, Activities And Results
- Manage and resolve support tickets following documented processes and service standards
- Provide best in class client support through phone, email, chat, and remote sessions
- Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
- Effective cross functional collaboration to ensure timely and accurate resolutions
- Resolve hardware, software, and network issues on workstations, servers, and mobile devices
- Microsoft 365 and Active Directory administration
- Participate in after-hours on-call rotation (once every couple of months on average)
- Assist with project implementations as needed
- Document processes, solutions, and client environments in our knowledge base
- Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
- Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
- Experienced in Active Directory, Group Policy, and user management
- Basic understanding of networking concepts
- Estimate of 2+ years recent experience in a similar position. MSP experience highly preferred.
- Client-focused and ownership mindset
- Excellent interpersonal skills
- A collaborative, agile team player
- Can effectively self-manage multiple tasks, tickets or projects simultaneously
- You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
- Ability to lift and carry up to 50lbs
- Extended periods of sitting, standing, typing, and talking
- Ability to travel (by car) to client sites as needed
The starting annual salary range for this position is $58,000 - $62,000. We offer medical, dental and vision healthcare coverage for employees and eligible dependents, 3 weeks paid time off, 7 paid holidays, 401k with 4% employer match, $200 monthly cell phone and home internet reimbursement, employer-provided life and disability insurance coverage, and an employee stock ownership plan.
Working At Intrust IT
We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That’s why we’re proud to be an employee-owned company, where every team member can benefit directly from the company’s growth and achievements.
As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.
About the company
Company website•IT Services and IT Consulting
Technology is the backbone of your organization, and you need it to be productive, resilient, compliant, and secure 24/7/365 to avoid costly time-wasting problems, data loss, cybersecurity attacks, and downtime.
You need a strategic, responsive, and proactive IT support team that resolves technological issues and anticipates and prevents problems. Our active approach keeps your business, non-profit, or city secure, stable, and productive, and allows you to make prudent IT investments confidently.
At Intrust IT, trust is not just a word in our name. It's our guiding principle. Our team of employee-owners is committed to your success. We don't just keep things running smoothly; we're proactive about protecting your IT environment and keeping you updated on the latest technological trends.
Our certified experts ensure that you have the right IT solutions for advanced cybersecurity protection, cloud computing, user support, and business continuity. This enables you to focus on better serving your customers and achieving your desired business results.
As a leading Cincinnati-based Managed Services Provider (MSP), we’ve been building remarkable long-term client relationships and providing top-notch technology solutions for small and medium-sized businesses, non-profits, and municipalities since 1992. Additionally, we have expanded into Dayton and Columbus, Ohio, and our team is ready to provide timely service. Helpful IT support for those metro regions as well. Intrust IT is a 3LS Company.
As an employee-owned company, we take pride in our reliable workforce and an experienced technical team. We understand that, as your managed IT service partner, we must earn your trust every thirty days, which is why we don’t lock you into a long-term contract.
If you want to manage your office technology more effectively and efficiently, you’re in the right place!
Reach out for a no-cost, no-obligation consultation from one of our experts today.