Job Overview
Customer Service Supervisor (Full-Time)
Finance Department
Salary Range: $19.19 - $31.59 Hourly / $39,915.20 - $65,700.00 Annually
FLSA Position Class: Full-time, Non-Exempt
Work Schedule: M-F, 8-4:30
Posting Closing Date: June 18, 2026
*RESUME ATTACHMENT IS REQUIRED WITH COMPLETED APPLICATION*
Job Overview
This position is responsible for supervising the Customer Service Representatives; responsible for performing administrative and clerical work in support of the utilities billing, collections, and customer service functions; responsible for the preparation and/or maintenance of fiscal records.
Essential Duties And Responsibilities
NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.
Education and/or Experience
Knowledge, Skills And Abilities
This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involved sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
Working Conditions
The employee is not subject to adverse environmental conditions.
Equal Opportunity Employer
Benefits At A Glance
Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees’ benefits differ from full-time employees’ benefits and are listed below.
Our current Open Enrollment Guide for City Benefits can be found here: City of Statesville Benefits
Full-Time Employee Benefits
Health & Welfare Benefits
Do you have a High School diploma or GED?
Do you have a valid driver's license?
Do you have at least three (3) years of customer service related experience and is it listed on this application?
Do you have at least one (1) year of supervisory experience and is it listed on this application?
Customer Service Supervisor (Full-Time)
Finance Department
Salary Range: $19.19 - $31.59 Hourly / $39,915.20 - $65,700.00 Annually
FLSA Position Class: Full-time, Non-Exempt
Work Schedule: M-F, 8-4:30
Posting Closing Date: June 18, 2026
*RESUME ATTACHMENT IS REQUIRED WITH COMPLETED APPLICATION*
Job Overview
This position is responsible for supervising the Customer Service Representatives; responsible for performing administrative and clerical work in support of the utilities billing, collections, and customer service functions; responsible for the preparation and/or maintenance of fiscal records.
Essential Duties And Responsibilities
NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.
- Takes payments for utility bills, assessments, licenses, miscellaneous billings, leaf bags, and leaf mulch.
- Receives customer inquiries, service requests, and complaints by telephone or in person.
- Advises customers on billing, collection, and service procedures.
- Prepares meter tests, re-reads, leak checks, cut-on and cut-off work orders.
- Assists customers in establishing new service accounts, closing, or transferring accounts; makes bank deposit.
- Files forms, documents, and related paperwork pertaining to collection activities.
- Handles the privilege license program, issues new licenses, renews licenses, pursues businesses operating without licenses.
- Accounts for checks and cash received daily and balances against receipts.
- Posts deposits to customer accounts.
- Files fiscal transaction documents.
- Processes Water/Sewer tap applications, assigns services to location, sets up billing information.
- May operate typewriter, calculator, CRT, computer, and other standard office equipment incidental to maintaining records.
- Assists with divisional training and coaching.
- Serves as first point of contact for escalated customer complaints.
- Performs other duties as assigned.
Education and/or Experience
- High School diploma or GED.
- Three (3) years of customer service related experience.
- One (1) year of supervisory experience.
- Possession of a valid North Carolina driver’s license, or any valid driver’s license with ability to obtain a North Carolina driver’s license within 60 days of establishing a permanent residence in North Carolina.
Knowledge, Skills And Abilities
- General knowledge of bookkeeping terminology, methods, procedures, and equipment.
- General knowledge of utility service connection and termination procedures, billing, collecting, and adjustments.
- General knowledge of services available and the deposits, fees, and processes required.
- General knowledge and understanding of the various utility rates and schedules.
- Ability to post accounts and to perform mathematical computations with speed and accuracy.
- Ability to assist customers in understanding their bill and the billing processes.
- Ability to navigate GIS system.
- Ability to operate calculator, computer, cash registers, and related office equipment.
- Ability to communicate effectively with supervisor, customers, employees, and the public.
- Ability to communicate ideas clearly, concisely, and effectively, orally and in writing.
- Ability to establish and maintain effective working relationships with colleagues, customers, officials, and the public.
This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involved sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
Working Conditions
The employee is not subject to adverse environmental conditions.
Equal Opportunity Employer
Benefits At A Glance
Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees’ benefits differ from full-time employees’ benefits and are listed below.
Our current Open Enrollment Guide for City Benefits can be found here: City of Statesville Benefits
Full-Time Employee Benefits
Health & Welfare Benefits
- Health Care Insurance PPO or HDHP/Prescription Drug Program
- Lifestyle programs (weight management, Tobacco Cessation, Stress Management)
- Telehealth Online Appointments 24/7
- Dental Insurance
- Vision Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance (AD&D)
- Flexible Spending Account (FSA)
- Dependent Care Reimbursement (DCFSA)
- Health Savings Account (HSA)
- Travel Accident Insurance
- Employee Assistance Plan (EAP)
- Tuition Reimbursement
- Secondary Language Incentive Pay
- Bereavement Leave
- Pension Plan – NC Local Government Employee Retirement System (LGERS)
- NC 401(k) Empower
- NC Roth 401(k) Empower
- NC 401(k) Match Empower
- 457(b) Nationwide
- Roth 457(b) Nationwide
- Fireman’s Pension Fund
- Twelve (12) Paid Holidays
- Vacation
- Sick Leave
- School Visitation - unpaid, up to 4 hours to attend school activities.
- Military Differential Pay
- Health Fair
- Biometric Screening
- Flu Shots
- Statesville Fitness & Activity Center (SFAC)
- Wellness Activity Calendar
- See HR for Other Fitness Center Discounts
- Take Home Vehicle (based on position)
- Working Advantage - Employee Discount Program
- Christmas Bonus (Based yearly on City Council approval)
- Employee Appreciation Picnic
- Veterans Breakfast
- Service Award Program
- Career Development (eligible departments)
- Alternative Work Arrangements available based on departmental needs
- Cellphone Discounts
- City Cell Phone (eligible positions)
- Student Loan Forgiveness (PSLF) Program
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Hospital Indemnity
- Critical Illness
- Group Accident Insurance
- Whole Life Insurance
- Voluntary Supplemental Life insurance
- Boot Vouchers – yearly
- Safety Glasses – every (2) years
- Hearing Tests – yearly
- Uniforms (eligible departments)
- Law Enforcement Officers’ Separation Allowance
- Degree Incentive
- Certification Incentive
- Special Unit Incentive
- Shift Differential Pay
- 401(k) 5% Contribution
- Uniform Stipend (based on position)
- Health Fair
- Flu Shots
- Employee Appreciation Picnic
- Veteran’s Breakfast
- Service Awards
- Employee Assistance Program (EAP)
- Employee Discount Program – Working Advantage Benefits
- Biometric Screening
- 457(b) Nationwide
- Statesville Fitness & Activity Center (SFAC)
- Wellness Activity Calendar
- See HR for Fitness Center Discounts
Do you have a High School diploma or GED?
- Yes
- No
Do you have a valid driver's license?
- Yes
- No
Do you have at least three (3) years of customer service related experience and is it listed on this application?
- Yes
- No
Do you have at least one (1) year of supervisory experience and is it listed on this application?
- Yes
- No
- Required Question
About the company
Company website•Government Administration
The City of Statesville operates under the council-manager form of government. The City Council acts as the legislative body in establishing policy and law and the City Manager handles the day-to-day management of the City organization. The Mayor and City Council serve part-time and are elected on a non-partisan basis. The Mayor is elected at-large (city-wide) for a four-year term and serves as the presiding officer at city council meetings and as the official head of the city for ceremonial purposes. The City Council appoints a professional City Manager, who serves as the Council's chief adviser, and the City Manager appoints the employees of the City.
The City Manager is the CEO of the City government and is in charge of the day-to-day operations of the City. When the City Council makes a decision on an ordinance, law, or policy, the City Manager is responsible for implementing those policies. The Manager coordinates the operations of all City departments and is responsible for the preparation of a proposed operating budget and its presentation to the City Council. This annual budget, as adopted by Council, provides funding, staffing, and general guidance to the City departments for the fiscal year.
The council-manager form has become the most popular type of local government in the United States in communities with a population of 5,000 or greater. North Carolina cities and counties helped pioneer the form and all North Carolina local governments of significant size operate under this form of government.