Claims Manager

Take hold of a monster opportunity and join Australian Retirement Trust as our Claims Manager, where you'll support members through life and disability claims with empathy and expertise, while building your capability through structured training and being part of a collaborative, purpose-led team focused on positive return-to-work outcomes.

Description
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you'll deliver professional, end-to-end claims management services across life, disability, and income protection claims. You'll take a proactive and holistic approach, engaging with members, employers, and healthcare professionals to support recovery and return-to-work outcomes.

You'll be backed by a structured in-house training program designed to build your technical capability, strengthen your decision-making, and elevate your approach to case management. Your work will combine analytical thinking with genuine care, ensuring every member experience is handled with empathy, transparency and professionalism.
This role is a permanent opportunity and is based in Brisbane.

Responsibilities
Day to day, you'll:

• Manage a portfolio of life, disability and income protection claims from start to resolution.
• Assess complex medical, contractual and occupational information to determine benefit entitlements.
• Conduct insightful conversations with members to understand their circumstances and support needs.
• Develop tailored case management and return-to-work plans focused on positive outcomes.
• Collaborate with healthcare providers, employers and stakeholders to progress claims effectively.
• Communicate clearly and compassionately, including delivering difficult decisions when required.
• Prioritise competing tasks to meet service expectations and compliance requirements.
• Identify opportunities to improve processes and enhance member experience.
• Maintain accurate records and ensure all claims activities meet regulatory and organisational standards.

Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You bring experience in customer-focused roles, ideally handling sensitive client interactions.
• Your ability to analyse complex information supports confident and well-reasoned decisions.
• You'll demonstrate strong written and verbal communication skills across varied audiences.
• You're highly organised and able to manage multiple priorities with accuracy and care.
• You understand how to approach challenging situations with empathy, professionalism and integrity.
• Your flexibility allows you to adapt to changing policies, processes and member needs.
• You'll collaborate effectively within a team, sharing insights and supporting outcomes.
• You're experienced in insurance, claims, rehabilitation or related industries (desirable).
• You hold, or are working towards, a relevant qualification in insurance, finance or health (desirable).

About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 30 June 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.