Client Support Representative
National 360
Perth, Western Australia, Australia
Health / Beauty / Fitness
If you enjoy helping people, juggling a variety of tasks and being part of a supportive team, this could be the perfect opportunity for you. And if you like a good coffee run, you’ll fit right in with the team!
About The Role
As a Client Support Representative, you'll be the first point of contact for referrers, families and clients accessing allied health services with National 360. You'll provide a welcoming and professional experience, whether supporting visitors to our Perth office or assisting clients and stakeholders over the phone and via email.
Working as part of our national Client Support Team, you'll play an important role in helping clients navigate their journey with National 360. From coordinating referrals to guiding clients through NDIS, Aged Care and private funding pathways, you'll help ensure people can access the support they need with confidence.
Key Responsibilities
- Be the friendly first point of contact via phone and email, handling enquiries and managing referrals.
- Coordinate scheduling and bookings to ensure a smooth and efficient client journey.
- Assist NDIS, Private, and Aged Care clients in accessing services, navigating funding, and coordinating appropriate supports.
- Maintain accurate client records, documentation, and CRM systems with strong attention to detail.
- Support daily administrative operations to keep the office organised and client-ready.
- Build and maintain strong relationships with clients and team members.
For more information or to request the position description, contact Annie our General Manager of People & Culture via email [email protected]
About You
- A working knowledge of the NDIS sector (highly regarded).
- 2+ years administration or receptionist experience in a healthcare setting (highly regarded).
- Strong administration skills, including record-keeping, documentation, and data management.
- Proficient in MS Office (Word & Excel), booking platforms, and data entry.
- Excellent written and verbal communication skills.
- Exceptional attention to detail, multitasking, and problem-solving under pressure.
- Experience in customer-facing roles, confidently managing enquiries and client interactions (2+ years).
- NDIS Worker Screening Clearance and Working With Children Check, or willingness to obtain.
- Willingness to work predominantly from our Perth office, with occasional work-from-home flexibility one day a week.
Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention.
360 Benefits
As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include:
- Generous Paid Parental Leave.
- 3 x National 360 Days/year to use on external PD or simply resting & recharging.
- Up to 5 weeks of annual leave each year via our Purchased Leave Scheme.
- 24/7 access to mental health and medical support for you and your family.
- Fitness Passport and regular wellness initiatives led by our Wellbeing Committee.
- Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays.
- A Work laptop.
- Novated leasing.
- Pet-friendly offices.
- Team-building events and funds for team celebrations.
OUR COMMITMENT TO YOU
National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process.
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.
About the company
Company website•Physical, Occupational and Speech Therapists
We lead the way with a straightforward and personal approach to allied health – helping more people in more places to be their best. Our 360 approach ensures we provide holistic care to our clients by integrating their goals, family and support network. We will go further for you.
Our origins and growth are based on excellence in therapeutic care. Heidi Long is the founder of National 360 and is a leader within her field of occupational therapy. She has over 20 years of experience in the health sector and a strong passion for improving access to healthcare for people with disabilities. Working alongside a team of skilled and passionate allied health professionals, National 360 has evolved into a leading provider of multi-disciplinary health services across Australia with services including occupational therapy, physiotherapy, speech pathology, and behaviour support. Our training programs, clinical resources and supervision model ensures our therapists deliver the best therapy to our valued clients.
National 360 is a registered NDIS provider that has been in operation since August 2016, and has many years of experience in community health prior to and after the implementation of the NDIS. We offer mobile therapy teams operating in multiple locations across Australia. We offer allied health services throughout Victoria, NSW, Queensland, South Australia, Western Australia, the ACT and Tasmania. We deliver our services to clients in their home, or in community locations such as school, work, or residential facilities. We also offer clinic services in some locations. Our telehealth services are Australia wide.
Together, we’ll reach milestones along the way that build your independence. We look forward to developing a therapy plan that caters to your needs and goals.