Customer Care Professional

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

4th in Great Place to Work's Best Company To Work For 2025

Top GBS Employers for the Philippines (2025) by the Everest Group

How will you make an impact on this role?

At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers.

We are a team of 150+ CCP’S delivering extra ordinary customer service since we are the first face of the organization. We work inbound and outbound both.

Responsibilities

• Timely and error free processing of card applications.
• Provide excellent service to US card applicants/card members
• Processing of applications by ensuring complete analysis of available data on profile, adhering to outlined procedures.
• Ability to connect with customers and willingness to go beyond the call of duty.
• Ability to demonstrate exceptional customer service etiquettes.
• Understand the bank environment and confidentiality of customer data.
• Assist audit, internal and compliance functions at times of audits to ensure all control issues are identified and addressed.
• Acts as a brand ambassador for the company
• Support all other day-to-day new A/C processes and all new initiatives
• Shift Timings – 24*7
  
  

Qualifications

Minimum Qualifications

• Proven ability to craft and implement effective communications plans serving a broad audience
• Effective understanding of employee communications best practice
• Minimum 1 Year of experience in relevant field
  
  

Preferred Qualifications

• Excellent communication skills
• Good analytical skills with eye for details
• Good interpersonal skills
• Basic computer skills mandatory
  
  

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
  

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.