Customer Engagement Manager

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

Linfox's Intermodal business unit have an exciting full-time permanent opportunity for a Customer Engagement Manager to join our team in West Melbourne. You will play a key role in shaping the future growth of Linfox Intermodal by unlocking strategic business opportunities. You’ll take the lead on high-profile tenders end-to-end, whilst partnering with internal stakeholders to strengthen customer relationships, unlock opportunities and deliver impactful, data-driven solutions. K ey areas:

• Identify and develop growth opportunities across both new and existing customer portfolios
• Lead end-to-end tender and bid processes, ensuring delivery against key milestones
• Deliver high-quality submissions including data analysis, operational solutions and commercial proposals
• Coordinate cross-functional stakeholders to support bid development and execution
• Support new customer implementations to ensure a seamless onboarding experience
• Manage pipeline and maintain bid resources to inform future opportunities
  
  
  

Are you the one?

You bring a proven background in logistics or supply chain, with the ability to drive growth through new business and strengthening existing customer partnerships. You’re commercially minded, highly collaborative and thrive on delivering winning solutions. You can demonstrate:

• 5–10 years’ experience in a complex logistics or supply chain environment
• Proven success leading tenders and end-to-end bid processes to achieve commercial outcomes
• Strong commercial acumen with understanding of cost-to-serve and operational impacts on financials
• Ability to influence and engage internal and external stakeholders across operations, safety and commercial teams
• Advanced proposal writing capability and ability to translate data into compelling customer solutions
• Knowledge of the Intermodal industry and established customer or stakeholder networks
  
  
  

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact
  
  
  

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers