We have an exciting opportunity for a DevOps Manager to join out IT team here Harrods. This role will lead the day-to-day operations and support of our ecommerce and digital platforms.
About the Role
In this pivotal role, you will oversee the full DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments.
You will be deeply involved in both the technical execution and team enablement, fostering a culture of operational excellence, continuous improvement, and collaboration across development, IT, and third-party partners.
Job Responsibilities;
- Responsible for the stability, operational performance, and availability of all ecommerce and digital applications - across Development, QA, and Production
- Evaluate and implement AI-powered solutions to improve CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimisation
- Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to maintain platform reliability and measure success
- Lead triage and resolution of incidents, service requests, and problem tickets, ensuring respective tickets are assigned and maintained within the relevant ticket management platform.
- Build & maintain strong relationships with other IT teams, business stakeholders and third-party support partners sharing priorities and working through issues to continually improve our performance against operational SLAs
About You
We are looking for someone requires balancing hands-on technical work with managerial responsibilities, including resource planning, performance management, and stakeholder communication. The ideal candidate thrives in fast-paced environments, maintains composure under pressure, and leads by example with a strong commitment to quality and operational discipline
You will also have the following;
- Hands-on experience with cloud technologies (SaaS, PaaS, IaaS, Serverless, Containerization, Low-code, automation).
- Strong understanding and experience in the implementation of ITIL, security standards, and operational governance.
- Strong understanding and experience in the implementation of ITIL, security standards, and operational governance.
- Extensive experience supporting web-based applications in digital and retail environments.
- Excellent time management, interpersonal and communication skills, both written and verbal.
- Strong customer service focus when dealing with both internal and external parties.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
About the company
Company website•Retail
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.