Senior NOC Agent Dish Network

We’re Hiring: Senior NOC Agent Dish Network!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Senior NOC Agent Dish Network join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Senior NOC Agent Dish Network

Work Arrangement: Work from Office

Location: Philippines - Ortigas/Cebu

Schedule: Night shift

Job description:

Key Responsibilities:

• Monitor television and network services to identify and respond to service issues
• Respond promptly to alerts and incidents, following established procedures and protocols
• Collaborate with cross-functional teams to troubleshoot and resolve network-related problems
• Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and network configurations within the ticketing system
• Escalate complex issues to senior support staff or network engineers as needed
• Adhere to a rotating shift schedule to ensure 24/7 network operations coverage
• Troubleshoot signal and connectivity problems affecting headend equipment, set-top boxes (STBs), and television endpoints
• Provide remote support to field technicians during service calls, installations, and outage restoration activities

Qualifications and requirements:

• 4+ years of experience in a NOC, technical support, telecommunications, networking, or related environment
• Bachelor’s degree diploma or equivalent required; technical certifications or related education are a plus
• Excellent problem-solving and analytical skills
• Experience with networking equipment such as Ruckus, Aruba, or Meraki switches and wireless access points is preferred
• Knowledge of wireless networking, including 2.4 GHz and 5 GHz RF technologies and Wi-Fi troubleshooting, is preferred
• CompTIA Network+ (Net+) certification is a plus
• Meraki ECMS certification is a plus

Non-negotiable skills and requirements:

• 4+ years of experience in a NOC, technical support, telecommunications, networking, or related environment
• Excellent problem-solving and analytical skills

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**